| 1) Is ITIL only for large organizations? |
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ITIL is only for IT organizations that wish to improve themselves in an ongoing and structured way, and wish to benefit from best practice. There is no minimum size for the organization. |
| 2) Is ITIL only for English speaking organizations? |
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Part of ITIL’s attractiveness is the creation of commonly accepted and common sense definitions of key service management terms. This was done originally in English. However, the ITIL glossary is now available in several other languages, including French and German. Organizations throughout the world and on all continents make use of ITIL, and they are not limited to English language usage. |
| 3) Can we implement ITIL ourselves, or do we need an external consultant? |
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Many organizations have the internal resources, know-how and leadership to implement ITIL with a minimum of external consultancy. And the ultimate goal of any consultancy should be to help make an organization self-sufficient in its Service Management. While there is no single answer to this question, most organizations will agree that external help is needed for training, and is often extremely useful for initial audits. |
| 4) How long will it take to implement ITIL? |
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ITIL is a best practice framework that evolves through time. There is never a moment at which one can say that “ITIL is now implemented”. Rather, organizations should plan a phased implementation of service management improvements using best practice guidance. Depending on the scope of the planned changes, and the resources available, the program may last from several months to several years. Any major organizational changes will probably take longer than initially imagined. |
| 5) Can an organization be ITIL certified? |
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No. However, the ISO/IEC 20000 standard is largely based on ITIL. The definition of the standard, as well as the management of certification, is under the responsibility of the IT Service Management Forum, which establishes the critieria for certification bodies. In short, an organization cannot be ITIL certified, but it can be ISO/IEC 20000 certified. |
