January 2009 ITIL 3 Publications in German and in French
The entire set of ITIL® 3 core volumes have now been translated into German. The translations into French are under way, and The Introduction to ITIL Service Lifecycle has already been announced. Members of itSMF may order these publications via the itSMFweb site at a discount.
January 2009
ITIL 3 Managing Across the Lifecycle Qualification Examination
The new ITIL® 3 Qualification Examination Managing across the Lifecycle is planned for January 2009. By passing this examination, together with the Foundation examination and Intermediate level exams, candidates may achieve Expert level certification, which replaces the ITIL® 2 Manager level qualification. Look here for more information on the ITIL 3 Qualification scheme.
The new set of ITIL® 3 Intermediate Level Qualification Examinations will become available throughout this Autumn. These examinations fall into two streams: the Capability stream and the Lifecycle stream. The Capability stream more or less replaces the ITIL® 2 Practitioner Examinations. The Lifecycle stream emphasizes the integration of processes during each phase of the service lifecycle. ITIL® 3 Foundation certification is a prerequisite for these examinations. Look here for more information on the ITIL 3 Qualification scheme.
04.2008 ITIL 3 Examinations in French
APMG and its agents have announced the availability of the ITIL 3 Foundation and the ITIL® 3 Foundation Bridging certification examinations in French, German and Danish. Concentric Circle Consulting will provide training in French to prepare candidates for both the Foundation Examination and the Foundation Bridging Examination.
15.10.2007 French translation of ITIL 3 terms
itSMF has provided a French translation of ITIL® 3 terms, available to the public at this site.
28.06.2007 itSMF Switzerland AGM
The Annual General Meeting of itSMF Switzerland was held in Lausanne. Amongst the new members of the Board elected at this meeting is Robert S. Falkowitz, who is responsible for "Best Practices".
30.05.2007 ITIL 3 Released!
Appearing virtually on schedule, the third version of the IT Infrastructure Library was released.
5-6.12.2006
itSMF Germany Congress
The annual congress of itSMF Germany will be held at Stuttgart. This year's theme is "Stability and Dynamics" will include presentations by 50 experts and stands for 40 suppliers. For more information, go to the itSMF web site.
1.12.2006
Service Management Newsletter
Concentric Circle Consulting Appearing quarterly, it will range widely in its discussions of subjects related to IT Service Management. The objective is to provide you with a view of current events in the domain, as well as to offer succinct analyses of trends and concepts, and discussions of various key Service Management terms. Subscribe here.
15.9.2005 itSMF Switzerland Conference
The autumn conference of itSMF Suisse romande will be held at the Geneva Business Center, Petit-Lancy, from 13:30-18:00. This meeting is open to all interest parties. Co-hosted by Microsoft, the conference features presentations by DHL, Help Desk Institute, Crédit Suisse and others.
10.07.2005
ISO 17799:2005 renamed
ISO 17799:2005, the international standard for Information Security Management, has been renamed to ISO 27002. This standard has heavily influenced ITIL's vision of Security Management. A related standard, BS7799, has been fast-tracked for approval as ISO 27001.
9.7.2005
itSMF Switzerland Annual General Meeting
The Annual General Meeting of itSMF Switzerland will be held in Bern on the afternoon of 23 August 2005. This meeting is for members only.
24.05.2005
ISO 20000
ISO 20000, the international standard for IT Service Management, has been adopted. The standard, based on BS15000, will all IT Service Organizations to be certified. Concentric Circle Consulting will support IT Service Organizations in preparing for certification.
11.4.2005
ITIL 2005 - Paris
The ITIL 2005 show, in cooperation with itSMF France, will be held at the Hotel Méridien Montparnasse, Paris, on 6-9 June 2005. Concentric Circle Consulting can offer a 200€ discount to any interested parties. For information, please contact us at +41 78 845 4878.
24.02.2005 itSMF Suisse romande meeting
The itSMF Suisse romande met on 24 February 2005 in Geneva at the headquarters of the Services Industriels de Genève. More than 100 attendees heard presentations by ISACA, Altria, cosba Private Bank and Serono Inernational. The Service Management Round Table (SMART) was announced. SMART provides a users-only forum for more advanced organizations to discuss service management issues in detail. Contact Serge Thorn (serge.thorn@itsmf.ch) for more details.
1.12.2004
Problem and Change Mgmt. training
Concentric Circle Consulting announces two new courses in 2005: Problem Management and Change Management. These courses, given at the Practitioner level, are available intra-enterprise. For information, please contact us at or at +41 78 845 4878.
10.11.2004
New ITIL Volume due soon
The publication of the final volume of the ITIL series (version 2) has been announced. "The Business Perspective" should be available as of mid-November 2004. And not a moment too soon, as the project to start writing version 3 of ITIL will start in the next few months.
6.11.2004
German ITIL terms validated
itSMF Germany has now released a list of authorized German translations of ITIL terms. The list, and a set of translation rules, are available at the ITSM Portal.
4.11.2004 itSMF Switzerland Meeting at Zürich
A meeting of itSMF Switzerland on 4 November 2004 in Zürich attracted about 50 attendees. Presentations were made by Russell Simo Kamga, cosba private banking AG; David Wheeldon, Chairman of itSMF International, "BS 15000 - a Driver for Service Improvement"; Mohammed Siam, Hewlett-Packard GmbH; Mathias Traugott, Swisscom Mobile AG; and Beat Antener, Die Schweizerische Post.
7.10.2004 itSMF Suisse romande - meeting
A meeting was held on 7 October 2004 in Meyrin. The highlights included presentations by Richemont International and by the Swiss Federal IT Strategy organization about their recent projects.
14.5.2004 itSMF Switzerland Extraordinary Meeting
The Swiss chapter of the itSMF held an extraordinary meeting on 14 May 2994 at Olten. During this meeting the size of the association's council was increased from 3 persons to 6 persons. Among the newly named members is Mr. Serge Thorn of Serono International SA, who is now responsible for organizing itSMF Suisse romande.
31.3.2004 itSMF Suisse romande - first meeting
The first meeting of the Romandie chapter of the itSMF was held on 31 March 2004 at the Intercontinental Hotel in Geneva. Some 65 attendees listened to presentations by Nicholas Smith of Orange Communications, and Stephan Dittrich of Ciba Spécialité Chimiques Monthey (who is also president of the itSMF Switzerland).
12.3.2004 itSMF Switzerland Annual General Meeting
The Swiss chapter of the itSMF held its annual general meeting at 13:00, 12 March 2004 at the Congress Hotel, Olten, Bahnhofstrasse 5, 4601 Olten.
15.12.2003
Announcing the creation of a chapter of itSMF in Suisse romande
The Swiss chapter of the itSMF was one of the earliest chapters to be created outside of the United Kingdom. Currently, this chapter is closely related to the German and Austrian chapters and is essentially germanophone in nature. With 2004 there will be two important developments in the Swiss itSMF: the web site (www.itsmf.ch) will gain a Swiss character, and a sub-group based in Suisse romande will be created. In order to succeed, we need volunteers to help translate documents into French and English, to volunteer to host meetings, to suggest topics for meetings, and to prepare presentations for these meetings.
24.11.2003
Fachseminar IT Service Management mit ITIL
A seminar on "IT Service Management mit ITIL. Vom cost- zum geschäftsprozessorientierten Service-Center" was held on 24 November 2003 in the Kongresszentrum Trafo Baden. The seminar was organized by The Knowledge Place.
24.11.2003
SWICO seeks contributors for ITIL-based IT Service Management initiative
SWICO, the Schweizerischer Wirtschaftsverband der Informations-, und Organisationstechnik / l'Association Économique Suisse de la Bureautique, de l'Informatique, de la Télématique et de l'Organisation, is seeking contributors to an initiative concerning ITIL-based IT Service Management. All companies and organizations wishing to actively participate are welcome. For more information, consult the SWICO web site, or email Hanspeter Angliker at SWICO.
10.12.2003 itSMF Meeting in Germany
The 3rd annual meeting of the German chapter of the itSMF took place on 9-10 December in Munich, on the theme "Veränderung als Chance zur Stabilität." For more information, consult their web site www.itsmf-kongress.de.
4.12.2003 itSMF in France…
The French chapter of the itSMF organized its first annual conference at Courbevoie on 4 December.
22.10.2003
SwissICT - itSMF
The Swiss chapter of the itSMF joined with the ITPIN Special Interest Group of SwissICT in presenting IT Services-Management - Fakten, Erfahrungen, Perspektiven, on 22 October in Zürich. There were more than 90 attendees.
28.10.2003
…and itSMF in Denmark, too!
The Danish chapter of the itSMF was launched on 4 March 2003, and their first annual conference was held on 27-28 October 2003 in Copenhagen, with about 70 attendees. Robert Falkowitz, Director of Concentric Circle Consulting, was invited to deliver a paper there on "Optimizing Availability".
3.10.2003
Service Management Seminar in Geneva
Concentric Circle Consulting sponsored a seminar on Service Management, Best Practice and ITIL in Geneva on 3 October. A presentation by Francisco Esteve of Nestlé about the Globe project and ITIL was very highly appreciated. A strong interest in itSMF in Suisse romande was manifested.
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