| Date |
|
Lead Stories
|
| 2009 November |
|
The Cost of Quality; Terminology - Cost Effective
|
| 2009 July |
|
Change remediation - A Pound of Cure; Terminology - Alerts and Events
|
| 2008 December |
|
ISO/IEC 20000 - Why should you be interested?; Exceeding Expectations - how to resolved the conflicting points of view in ITIL
|
| 2008 October |
|
ISO/IEC 20000 - What is it all about...; The ITIL® 3 Certification Scheme; Terminology Changes between ISO/IEC 20000 and ITIL® 3
|
| 2008 January |
|
When is an incident resolved?; Knowledge Bases - what is the advice of ITIL3?
|
| 2007 September |
|
ITIL 3 Strikes! The third version of ITIL is much more than just Service Lifecycle oriented; Penalties: Friend or Foe of a good service contract?
|
| 2007 March |
|
Changes to ITIL Training and Certification; Service Catalogues
|
| 2006 December |
|
Consolidation of Service Management Tools; MOF
|
