Problem Management Maestro Class

Objectives		Problem Management is one of the most important processes for continual improvement of any Service Provider’s services. Although the theory, the vocabulary and the relations of this process to other processes is well described in standard ITIL training, Problem Managers can also benefit from practical and pragmatic support in learning and using the methods, tools and deliverables of Problem Management.
Benefits		• Participants learn techniques and methods that can be applied immediately for a maximum number of quick wins in Problem Management. • Practical exercises result in analyses and deliverables that are directly usable in the participant’s own organization. • Skills are developed to facilitate the integration of Problem Management into the overall Service Management environment and to foster continual improvement.
Duration		Two days
Targeted Audience		The Problem Management Maestro Class is designed for practicing IT Problem Managers, and for anyone with responsibilities for designing and implementing Problem Management processes and tools.
Prerequisites		There are no formal prerequisites for this course. However, participants with previous ITIL^® training and with practical experience in Problem Management will benefit the most.
Subject Matter		Techniques of activities such as Problem Classification, Prioritization and Root Cause Analysis; determination of appropriate staffing and skills for the Problem Management roles; optimization of the Problem Management processes and activities, including proactive problem management; methods for defining, measuring and using Critical Success Factors, Key Performance Indicators and metrics for Problem Management; techniques for identifying typical issues and challenges in Problem Management, with strategies for addressing them; review of tools useful for Problem Management, how to configure and integrate them.
Price		Sfr 1'950, plus VAT, includes all materials, lunches and refreshments.
Conditions		Registrations should be received at least 2 weeks before the start of the course. Payment due strictly in advance. Concentric Circle Consulting reserves the right to cancel any classes due to insufficient number of students enrolled. Reimbursement in case of annulation by a participant: 100%: 20 working days or more before the start of the course 90%: fewer than 20 working days before the start of the course 50%: fewer than 10 working days before the start of the course 0%: fewer than 5 working days before the start of the course
Flyer		Download the course flyer here.
Calendar		Contact us for the calendar of courses.
Registration		Contact us for course registration.