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This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

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About this blog

Concentric Circle Consulting’s logo

28 February 2015 by Robert Falkowitz Leave a Comment

Pinna's illusory intertwining effect

Before you ask why we use a logo whose circles are not concentric, consider the following image:

Filed Under: About this blog

Gibbs’ Three Laws of Authoring Dynamics (adapted)

10 December 2014 by Robert Falkowitz Leave a Comment

Josiah Willard Gibbw

Gibbs’ three laws as applied to authoring. The third law is expressed using the Nernst–Simon–Falkowitz restatement. The change in the internal energy of an author is equal to the amount of heat put on the author by the publisher, minus the amount of work done by the author on the book. In a natural writing […]

Filed Under: About this blog Tagged With: authoring, Gibbs' Laws

Why this blog?

4 November 2012 by Robert Falkowitz 1 Comment

Dear Reader, I have two reasons for this blog: I used to write and distribute a newsletter. Having a communication system that allows readers to pull, rather than depending on my pushing text, seems more efficient. I post quite a bit on various groups, but the concepts are hard to find and reuse. Since my […]

Filed Under: About this blog

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