Types of tool automation The fundamental difference between a software tool and most types of tools is that software can be programmed to automate one or more tasks. Most other tools do not automate work at all, only extending the capabilities of the wielder of the tool. Certain mechanical tools can automate a task, but, […]
Availability management
What might availability management be?
The availability management gap There are many gaps between the practices of most service providers and the so-called “best” practices. Perhaps one of the largest gaps is in the discipline of managing availability. And yet, this common situation is striking. Unlike incident or problem management, which cannot create new value for customers, but can only […]