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On the origin and the descent of managing services. We put meat on the bones.

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Enterprise Architecture Meets IT Service Management Technology

Event date:6 June 2012 10:30 - 11:15
Venue:ITIL Forum
Sarnen
Switzerland
Details:

Choosing the right tools to deliver the right value in supporting IT Service Management is enhanced by basing the selection criterion on an IT Service Management data and application architecture. This architectural framework is introduced and examples of how architecture helps manage ITSM tools throughout their lifecycles are provided.

Escher Waterfall
Event organizer:Glenfis AG et. al.Organizer's web site
Available places:∞
Price per seat:See event organizer's site for more details
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Enterprise Architecture Meets IT Service Management Technology
ITIL Forum
Sarnen,
Switzerland
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