This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

The Cost of Quality—Building a Service Management Business Case and Preparing for Continual Improvement

Event date: 9 September 2009 10:00 - 10:45
Venue: itSMF Hungary Annual Conference
Paulay Ede u.
Budapest
Hungary
Details:

A discussion of building business cases for ITSM improvement initiatives based on the Cost of Quality method

 cost vs. quality
Event organizer: itSMF Hungary Organizer's web site
Available places: ∞
Price per seat: CHF50.00 See event organizer's site for more details
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