| Event date: | 15 November 2019 09:10 - 09:45 | |
| Venue: | Corner Rendezvényközpont Bajcsy-Zsilinszky út 12. Budapest Hungary | |
| Details: | Going from no improvements to continual improvements is not an on/off switch. How can an organization continually improve the capabilities required to continually improve its services?A model for developing those capabilities is described, with descriptions of how organizations have used this model. |  |
| Event organizer: | itSMF Hungary | Organizer's web site |
| Price per seat: | Free | See event organizer's site for more details |