| Event date: | 12 September 2012 11:00 UTC+1 - 11:45 | |
| Venue: | itSMF Poland Annual Conference Warsaw Poland | |
| Details: | An analysis of the various methods used to select ITSM tools shows that only the most mature organizations choose them for the value that they provide as part of a socio-technical system. In order to understand that value, we must return to the basics of understanding what tools really are and how they can provide both intrinsic and extrinsic value. |  |
| Event organizer: | itSMF Poland | |
| Available places: | ∞ | See who's already registered: |
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