|12 September 2012 11:00 UTC+1 - 11:45
|itSMF Poland Annual Conference
An analysis of the various methods used to select ITSM tools shows that only the most mature organizations choose them for the value that they provide as part of a socio-technical system. In order to understand that value, we must return to the basics of understanding what tools really are and how they can provide both intrinsic and extrinsic value.
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itSMF Poland Annual Conference
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