• Skip to main content
  • Skip to primary sidebar

This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

  • Kanban Software
  • Services
    • Kanban Software Solutions
    • Consulting & Coaching
    • Training and Seminars
  • Posts
  • Events
    • Events – Agenda View
    • Events – Calendar View
  • Publications
    • Our Publications
    • Notable Publications
    • Quotes
  • About us

Measuring service success and failure

Event date:16 July 2014 16:00 UTC+1 - 16:45
Venue:Online BrightTalk
Details:

What does it means for a service to succeed or to fail? How do we measure success and failure?. Using recent work from the Taking Service Forward initiative, these questions are examined and measurement solutions are suggested.

src="https://www.brighttalk.com/clients/js/embed/embed_frame.html?channelid=534&communicationid=103271&player=webcast_player_widescreen&theme=&width=480&height=371" style="overflow:hidden;"
frameborder="0" width="480" height="371" scrolling="no" allowfullscreen webkitAllowFullScreen mozallowfullscreen allowTransparency="true">

Service Metrics
Event or­ga­ni­zer:BrightTalkOrganizer's web site
Available places:∞
Price
per seat:
See event organizer's site for more details
Add to Google Calendar ICal file
Measuring service success and failure

Online BrightTalk

,



Enter the email address you had previously used to register for an event and click on the button to view the event data stored about you.
loading

Primary Sidebar

Kanban eLearning

Kanban training online

Recent Posts

  • Verbs, nouns and kanban board structure
  • The role of the problem manager
  • The Three Indicators

Tag Cloud

lean Cost of Delay process definition kanban resource liquidity knowledge work manifesto service manager value stream flow rigidity kanban board Incident Management incident management tools statistical control chart change management bias service management tools process automation leadership histogram service request problem agile lean management incident cause risk priority context switching process metrics flow efficiency knowledge management tools ITIL impact waste manifesto for software development ITSM
  • Kanban Software
  • Services
  • Posts
  • Events
  • Publications
  • Subscribe
  • Rights & Duties
  • Personal Data

© 2014–2023 Concentric Circle Consulting · All Rights Reserved.
Concentric Circle Consulting Address
Log in

Manage Cookie Consent
We use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage vendors Read more about these purposes
View preferences
{title} {title} {title}