This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

Measuring service success and failure

Event date:16 July 2014 16:00 UTC+1 - 16:45
Venue:Online BrightTalk
Details:

What does it means for a service to succeed or to fail? How do we measure success and failure?. Using recent work from the Taking Service Forward initiative, these questions are examined and measurement solutions are suggested.

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