Purpose and Approach:
Kanban for Service Management training helps you understand how to apply the Kanban approach to the management of services. It examines the service management disciplines one by one and provides techniques for using Kanban to improve these management disciplines. Examples of these disciplines include change management, problem management, incident management, service level management, capacity management, among others. In addition, we examine the tools used to support Kanban, how to integrate them into an IT management framework, and how to optimize of organizational structure.
This course is designed for anyone involved with the management of services wishing to implement Kanban or to improve the use of Kanban for service management.
Kanban for Service Management training is delivered on line. The course consists of:
- A series of video presentations, playable on demand
- Exercises to illustrate the application of the principles, values and practices described in the presentations
- A forum for the exchange of questions and ideas among the participants and the trainer
- Live sessions for exchanging with the trainer.
Kanban for Service Management training is available on demand. It must be completed within two months of registration.
Participants must take our Kanban Foundation course or demonstrate equivalent knowledge. This course is not an introduction to service management. It assumes knowledge and experience in at least one service management discipline.
CHF 550 (= approximately US$ 570 or € 505.
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