Assessments

Continual Service Improvement depends on periodically answering the question “Where are we now?” Our ITSM assessments provide a standards-based means for determining your strengths, weaknesses, threats and opportunities.

 

Typical Assessment Objectives
Prioritizing service improvement objectives
Resolving stubborn performance problems
Preparing for ISO/IEC 20000 conformity
Benchmarking
Validating the deployment of ITSM tools, processes or organizational changes
Four Different Assessment Scopes
Focus your assessment on the areas most useful to you, without wasting effort on assessments of activities you do not perform.
Service Offerings and Agreements: Strategy Generation, Financial Management, Service Portfolio Management, Supplier Management, Customer Relationship Management, Service Level Management
Release, Control and Validation: Release Management, Change Management, Configuration Management, Service Validation and Testing, Knowledge Management
Operational Support and Analysis: Event Management, Incident Management, Problem Management, Request Fulfillment, Service Catalogue Management, Access Management
Planning, Protection and Optimization: Capacity Management, Availability Management, Service Continuity Management, Information Security Management, Demand Management
The assessment includes a written report with findings and recommendations, a face-to-face presentation of the findings and coaching sessions with management to prioritize the findings and to determine the best means for addressing them.
What is delivered with each assessment?
Each assessment considers your organization from the following perspectives:
Your personnel, how they are organized, their skills
How you work – your processes and other working methods
Your management and leadership approach
Technology, automation and tool support
Your suppliers and partners
Price
Each assessment is performed at a fixed price. Call us for an offer or for your custom requirements.