Events – Agenda View

(calendar view)

27Oct2016

Process Ownership - from Projects to Business as Usual

What is the nature of the process owner role in a lean management environment?

9:00 - 10:00 Brussels, Copenhagen, Madrid, Paris timezone

At/Lieu: Comwell Roskilde

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26Oct2016

Panel Discussion at itSMF Denmark Conference

Subject to be determined

16:00 - 17:00 Brussels, Copenhagen, Madrid, Paris timezone

At/Lieu: Comwell Roskilde

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08Jun2016

The Process Owner in a Lean Context

The Process Owner in a Lean Context

19:00 - 19:45 Brussels, Copenhagen, Madrid, Paris timezone

At/Lieu: BrightTalk

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10Mar2016

Using the DMAIC method for continual improvement

A workshop for itSMF conference participants

9:00 - 12:00 Brussels, Copenhagen, Madrid, Paris timezone

At/Lieu: Hotel Lindner

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09Mar2016

A continual improvement maturity model

What are the principal axes along which an team may develop its capabilities to improve continually

10:45 - 11:15 Brussels, Copenhagen, Madrid, Paris timezone

At/Lieu: Hotel Lindner

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13May2015

Alternate Architectures for ITSM Tools

Presentation of tool architectures and functionality that are an alternate to the traditional ITSM toolset.

9:45 - 10:30 Auckland, Wellington, Fiji, Kamchatka timezone

At/Lieu: itSMF New Zealand Annual Conference

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16Apr2015

Align and Deliver Services with Kanban

How to use kanban to better align services to business needs

9:00 - 10:30 Brussels, Copenhagen, Madrid, Paris timezone

At/Lieu: Hotel Tatra, Bratislava

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08Apr2015

Les ressources de projet organisées selon Kanban

Apprendre dans un contexte ludique comment gérer les ressources d'un projet qui travaillent avec Kanban

14:00 - 17:00 Brussels, Copenhagen, Madrid, Paris timezone

At/Lieu: Lausanne, Switzerland

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27Mar2015

Increase service value with Kanban

How Kanban can help service providers break out of the vicious cycle of slowness and control

14:00 - 15:00 Brussels, Copenhagen, Madrid, Paris timezone

At/Lieu: itSMF Magyarország 11. Konferenciája

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19Feb2015

Atelier Kanban

Atelier Kanban

17:00 - 19:00 Brussels, Copenhagen, Madrid, Paris timezone

Places disponible : / Available places: 13

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10Dec2014

Cross-functionality, Kanban and service design

Replay on demand, if you cannot attend the live webinar.

14:00 - 14:45 Brussels, Copenhagen, Madrid, Paris timezone

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06Nov2014

How are Service, Project & Application Portfolios Related?

Replay on demand, if you cannot attend the live webinar.

14:00 - 14:45 Brussels, Copenhagen, Madrid, Paris timezone

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14Aug2014

Go with the Flow

Integrate development and transition activities using Kanban

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16Jul2014
19Jun2014

Le futur est Lean ; Yes, you Kanban

The future of service management must go beyond the "traditional" frameworks in use today, such as ITIL®. How can Kanban help service providers be more efficient and truly implement continual improvement?

At/Lieu: itSMF Switzerland

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05Jun2014

A New Architecture for IT Service Management Tools

A solution to significant problems in today's ITSM tool landscape as faced by the second and third lines of support.

14:00 Brussels, Copenhagen, Madrid, Paris timezone

At/Lieu: itSMF Portugal

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03Oct2013

A New Architecture for IT Service Management Tools

A solution to significant problems in today's ITSM tool landscape as faced by the second and third lines of support.

10:00 Kaliningrad, South Africa timezone

At/Lieu: Top 10 - The Sounds of IT Service Management, itSMF - itSMF Finland

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25Sep2013

The Historical Anthropology of Best Practice

Keynote address at the itSMF Denmark annual conference. A view of the evolution of best practices, past and future, from an anthropological perspective

At/Lieu: itSMF Denmark annual conference

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05Mar2013

A Portfolio of Portfolios: Positioning the Service Portfolio

How does the service portfolio relate to the other portfolios, such as project portfolios or application portfolios, that are managed in an IT organization?

At/Lieu: What's in your portfolio? - A full day of ITSM in Focus - itSMF Sweden

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05Dec2012

Beyond Firefighting: Techniques in Advanced Incident Management

A discussion of techniques that allow organizations to go beyond the purely reactive aspects of incident management

At/Lieu: TFT 12

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22Oct2012

Choosing ITSM Tools for Value

An analysis of the various methods used to select ITSM tools shows that only the most mature organizations choose them for the value that they provide as part of a socio-technical system. In order to understand that value, we must return to the basics of understanding what tools really are and how they can provide both intrinsic and extrinsic value.

At/Lieu: Service in Mind itSMF Swedens höstkonferens 2012

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20Sep2012

Choosing ITSM Tools for Value

An analysis of the various methods used to select ITSM tools shows that only the most mature organizations choose them for the value that they provide as part of a socio-technical system. In order to understand that value, we must return to the basics of understanding what tools really are and how they can provide both intrinsic and extrinsic value.

At/Lieu: 2nd itSMF Belgium Tooling Event

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12Sep2012

Choosing ITSM Tools for Value

An analysis of the various methods used to select ITSM tools shows that only the most mature organizations choose them for the value that they provide as part of a socio-technical system. In order to understand that value, we must return to the basics of understanding what tools really are and how they can provide both intrinsic and extrinsic value.

At/Lieu: V Kongres itSMF Polska

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06Jun2012

Enterprise Architecture Meets IT Service Management Technology

Enterprise Architecture meets IT Service Management technology. Choosing the right tools to deliver the right value in supporting IT Service Management is enhanced by basing the selection criterion on an IT Service Management data and application architecture. This architectural framework is introduced and examples of how architecture helps manage ITSM tools throughout their lifecycles are provided.

At/Lieu: 4. ITIL® Forum Schweiz 2012

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29Mar2012

Application Architecture and the Selection of IT Tools

Selecting an IT tool is often a one-off decision made in isolation and with little thought to an overall tooling strategy. As a result, each tool's lifecycle is often unplanned and the potential value of the tool is often not realized. Part of the requirements definition phase for any tool should include reference to the organization's architecture, at the business level, the data level and at the application level. This presentation examines the architectural foundations of the tool selection process and describes how it guides the selection of tools in the short, medium and long term. Free registration in advance here.

At/Lieu: IT Tooling Event

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22Nov2011

Build Your ITSM Tool Set using an Architect

Presentation of how the selection and implementation process of ITSM tools should be based on ITSM architectural principles. Presentation is drawn from the book IT Tools for the Business when the Business is IT.

At/Lieu: IT Best Service 2011

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22Sep2011

IT Tools for the Business when the Business is IT

Presentation of how the selection and implementation process of ITSM tools should be based on ITSM architectural principles. Presentation is drawn from the book IT Tools for the Business when the Business is IT.

At/Lieu: itSMF Belgium Tooling Event

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01Jun2011

From Spaghetti to DNA—A Holistic Approach to Process Definition and Documentation

itSMF Southeast Europe Conference. A description of how to move from spaghetti-like end to end processes to modular processes that are maintainable, easy to understand and to use.

At/Lieu: itSMF Southeast Europe Conference

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21May2011

The Cost of Quality—Building a Service Management Business Case and Preparing for Continual Improvement

itSMF Greece Annual Conference. A discussion of building business cases for ITSM improvement initiatives based on the Cost of Quality method.

At/Lieu: itSMF Greece Annual Conference

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17Nov2010

From Spaghetti to DNA—A Holistic Approach to Process Definition and Documentation

itSMF Hungary Annual Seminar. A description of how to move from spaghetti-like end to end processes to modular processes that are maintainable, easy to understand and to use

At/Lieu: itSMF Hungary Annual Seminar

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24Mar2010

Chronicle of a Death Foretold—Why the Service Lifecycle is not Build->Deploy->Operate->Design->Test

itSMF Hungary Annual Conference. A discussion of common issues in poorly managed projects that lead to expense, delay and low quality services.

At/Lieu: itSMF Hungary Annual Conference

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06Nov2009

The Cost of Quality—Building a Service Management Business Case and Preparing for Continual Improvement

itSMF Hungary Annual Seminar. A discussion of building business cases for ITSM improvement initiatives based on the Cost of Quality method.

At/Lieu: itSMF Hungary Annual Seminar

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03Nov2009

The Cost of Quality—Building a Service Management Business Case and Preparing for Continual Improvement

itSMF Czech Republic Annual Conference. A discussion of building business cases for ITSM improvement initiatives based on the Cost of Quality method.

At/Lieu: itSMF Czech Republic Annual Conference

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22Sep2009

What IT Service Management can Learn from the Aviation Industry

Many of the weaknesses in implementations of ITSM processes, such as in configuration, availability, capacity, incident and problem management, have robust solutions in the aviation industry. What is different, and what can IT learn from aviation?

At/Lieu: Dansk IT Annual Conference

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28May2009

ISO/IEC 20000 – Certification and Qualification Aspects

An overview of what is entailed in certifying an organization as conforming to ISO/IEC 20000, as well as the training and qualification systems for practitioners, consultants and auditors.

At/Lieu: itSMF 3rd Regional Conference, Southeast Europe

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07Jun2005

Les outils soutenant vos processus de gestion des services informatiques

ITIL® 2005. An overview of the state of ITSM tool support for the processes described in ITIL® V2.

At/Lieu: Paris, France

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02Nov2004

ITIL® and the IT Service Management Forum

CERN Computing Seminars. An overview of the benefits to an IT organization of ITSM and membership in itSMF.

At/Lieu: CERN

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28Oct2003

Perspectives on Availability

itSMF Denmark Inaugural Conference. A challenge to the ITSM industry to find organizational methods for improving availability

At/Lieu: itSMF Denmark Annual Conference

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