Kanban Foundation Syllabus - This view of service management...

The following list constitutes the syllabus of the Kanban Foundation Training for Knowledge Work. The main points for each lesson are:

Flow and Kanban	What do we mean by “flow” when we are talking about the management of work? What is kanban and what does it have to do with the management of flow?
Organizational culture	The way in which a team manages the flow of its work depends heavily on the culture of the organization in which that team exists. What cultural aspects and values are part of the kanban approach to doing work?
The Origins of Kanban	What are the roots of kanban and how has it developed to become a method applicable to knowledge work?
Knowledge work vs. manufacturing	How is knowledge work different from manufacturing and why is this important for the management of knowledge work flow?
Kanban practices	What are the basic practices of Kanban?
Value streams	What are they? Who defines them? How are they defined?
Kanban board basics	What is a kanban board? What is its purpose and its basic structure?
WIP limits	Why it is important to limit WIP, how the limits are allocated and how they are shown on a kanban board.
Pulling work and the kanban board	The concept of pulling work, as opposed to pushing work, and how the pulling of work is shown on a kanban board.
Variability in work	What are the types of variability in knowledge work that influence flow? What are the main strategies for managing that variability?
Bottlenecks	What is a bottleneck? How do we identify them on kanban boards? What are the strategies for managing them?
Commitment to delivering work	When should a team commit to delivering a result? What are the factors influencing commitment? How does positioning commitment influence flow?
Replenishing the input queue	What do we mean by replenishment? How is the input queue related to customer backlogs? What are the approaches to replenishment? How does good replenishment help build a sound customer-supplier relationship?
Prioritizing work	How do we decide what to do next? What are classes of work and how do they influence work prioritization? What is the effect of classes of work on WIP limits?
Kanban card structure	What are the various attributes of a kanban card? What sort of information is stored on a kanban card?
Daily stand-up meetings	What is the purpose of a daily stand-up meeting? What is the typical meeting agenda? How does the meeting relate to other activities of the team?
Kanban board swim lanes	What are swim lanes on a kanban board and why would we use them? What is the impact of using swim lanes on WIP limits?
Flow metrics	How do we measure flow? What are the important metrics? How are flow measurements reported?
Reporting procedures and tools	How and when are kanban reports created? Which tools can help create those reports?
Probabilistic management	How can we use the principles of flow and flow metrics to manage work in a probabilistic way? What is Little’s Law and how does it help us manage work? What is the impact of a probabilistic approach on the customer-supplier relationship?
Implementing the kanban approach	What principles are applied in designing a kanban approach? What are the basic implementation steps?
Optimization I – batch size	What are transaction and coordination costs? How do we use these concepts to tune batch size?
Optimization II – WIP limits, value streams and buffers	How are WIP limits, the value stream and buffers tuned or managed to optimize the flow of work?
Optimization III – other forms of waste	What are other forms of waste that impact flow?
Operations Review	What is the purpose of the operations review? Who attends the review? What is its agenda? How do you prepare for the review and what happens following the review?
Kanban maturity model	How is the maturity model used? What are the main axes of the maturity model?

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