I have written four articles, each analyzing one of the propositions of the Manifesto for Agile Software Development and proposing a modified version based on the issues characterizing the management of services. In this article, I ask whether there are values promoting agility and specific to the management of services that I have not yet […]
agility
A Manifesto for Service Management Agility—Part IV
Also I shall untangle by what power The steersman Nature guides the sun’s courses, And the meanderings of the moon… lest we should think They roll along by any plan of gods. —Lucretius, De rerum naturæ V1 This is the fourth part of a series proposing a Manifesto for Service Management Agility. It draws upon […]
A Manifesto for Service Management Agility—Part III
This is the third part of a series proposing a Manifesto for Service Management Agility. It draws upon the Manifesto for Agile Software Development and proposes a modified version of that manifesto’s propositions, based on the issues characterizing the management of services. In this installation, I will discuss the first proposition, “Individuals and interactions over […]
A Manifesto for Service Management Agility—Part II
This is the second part of a series proposing a Manifesto for Service Management Agility. It draws upon the Manifesto for Agile Software Development and proposes a modified version of that manifesto’s propositions, based on the issues characterizing the management of services. In this installation, I will discuss the third proposition, “Customer collaboration over contract […]