Service management tools include only rarely the visualizations that provide a high level of information to support the management of services. The reasons for this and many examples of high-level visualizations are provided.
This view of service management...
On the origin and the descent of managing services. We put meat on the bones.
Service management tools include only rarely the visualizations that provide a high level of information to support the management of services. The reasons for this and many examples of high-level visualizations are provided.