Consider the case in the callout. While reading it, think about what might be wrong with that way of measuring problem management.
causality
Problem Workarounds and Incident Resolutions
The Scope of this Discussion When a problem is identified reactively, it means that one or more incidents have occurredand it has been decided to take note of and perhaps investigate their underlying causes. I exclude from this discussion both the proactively identified problems—the problems identified before any related incidents have occurred—and those organizations that […]