“Best Practice” in 2000(?) I remember being taught in an ITIL® V2 class that higher quality is one of the principle benefits of grouping changes into releases. This is principally due to more efficient use of testing. ITIL mentions as benefits (Service Support §9.4.1): a greater success rate in the Release of hardware and software […]
Continuous Delivery
The scope of change control
With the publication of ITIL® ver. 3 in 2007, a clear stance was taken regarding the scope of change management. The authors of the Service Transition volume pointed out the rather obvious fact that changes at almost any place in the value network of service delivery could impact the quality of the services. Therefore, it […]