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On the origin and the descent of managing services. We put meat on the bones.

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Continuous Delivery

Releases and Changes

1 April 2014 by Robert Falkowitz 2 Comments

“Best Practice” in 2000(?) I remember being taught in an ITIL® V2 class that higher quality is one of the principle benefits of grouping changes into releases. This is principally due to more efficient use of testing. ITIL mentions as benefits (Service Support §9.4.1): a greater success rate in the Release of hardware and software […]

Filed Under: Change management, Release management Tagged With: change management, Continuous Delivery, extreme programming, quality, regression testing, release management, testing

The scope of change control

18 November 2012 by Robert Falkowitz Leave a Comment

With the publication of ITIL® ver. 3 in 2007, a clear stance was taken regarding the scope of change management. The authors of the Service Transition volume pointed out the rather obvious fact that changes at almost any place in the value network of service delivery could impact the quality of the services. Therefore, it […]

Filed Under: Change management Tagged With: agile, automation, change control, change management, Continuous Delivery, customer changes, Devops, infrastructure as code, ITIL, ITSM, operational changes, service life-cycle, Service Management, strategic changes, supplier changes, tactical changes

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