5 December 2012 will be the start of an adventure in the art of sharing knowledge and building connections via conferences. An event, called TFT12, is planned for that date, integrating many of the social technologies available today. TFT12 is to be a 24 hour event presenting 24 different speakers on various subjects in the […]
Incident Management
TFT12
On the architecture of IT service management tools
A common issue when implementing ITSM tools Often, while working on projects to implement a new IT service management tool, I have encountered the following remarks from one or more IT engineers. “Why are we implementing that new tool? Our team already has tools to do that.” To do what? Well, to manage the investigation, […]