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non-added value

Lean configuration management: a conundrum

2 June 2017 by Robert Falkowitz Leave a Comment

How does a purely internal activity like configuration ma­nage­ment add value to customers? Would a customer gladly pay you for your configuration ma­nage­ment ac­ti­vi­ties? Keeping your con­fi­gu­rations under control is hardly value adding in the same way as, for example, increasing the utility of a service. And yet, good configuration management under­pins virtually all service […]

Filed Under: Configuration management Tagged With: added value, aviation industry, change control, class of service, CMDB, configuration control, intangible, kanban, lean management, non-added value, poka yoke, value stream, waste

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