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Psychology, Flow and Kanban

10 April 2014 by Robert Falkowitz 1 Comment

Kanban and Flow The benefits accrued to an organization by adopting Kanban methods are closely related to the concept of flow as described by Mihály Csíkszentmihályi (Flow: The Psychology of Optimal Experience, New York: Harper and Row, 1990). Having a social scientific underpinning for Kanban, we may be assured that it is not just a flash-in-the-pan […]

Filed Under: Kanban Tagged With: Csíkszentmihályi, flow, kanban, psychology

Psychology and Service Management

15 February 2014 by Robert Falkowitz Leave a Comment

Skeptical about Psychology I was invited to deliver a presentation last year and received as a token of appreciation a book, Daniel Kahneman’s Thinking, Fast and Slow. If you are like me, you have been skeptical about what benefits social sciences, such as psychology, can bring to other activities. This book completely reversed my appreciation […]

Filed Under: Service Management Tagged With: agile, fast thinking, Kahneman, Kotter, leadership, psychology, slow thinking

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