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service management architecture

New work on the architecture of service management

1 November 2013 by Robert Falkowitz Leave a Comment

TOGAF®, the enterprise architecture framework, describes a four level model for architectures, going from a foundation architecture (such as TOGAF itself, the Zachman framework, etc.) to organization-specific architectures (that is, the architecture that your organization might have in place). There are two levels inbetween, the Common Systems Architectures and the Industry Architectures. It can be […]

Filed Under: Service Model Tagged With: Axelos, common systems architecture, Industry architecture, service management architecture, TOGAF

On the architecture of IT service management tools

17 November 2012 by Robert Falkowitz 3 Comments

New IT service management tool architecture

A common issue when implementing ITSM tools Often, while working on projects to implement a new IT service management tool, I have encountered the following remarks from one or more IT engineers. “Why are we implementing that new tool? Our team already has tools to do that.” To do what? Well, to manage the investigation, […]

Filed Under: Service Management Tools Tagged With: application architecture, incident, Incident Management, incident management tools, ITIL, ITSM, service management architecture, service management tools

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