TOGAF®, the enterprise architecture framework, describes a four level model for architectures, going from a foundation architecture (such as TOGAF itself, the Zachman framework, etc.) to organization-specific architectures (that is, the architecture that your organization might have in place). There are two levels inbetween, the Common Systems Architectures and the Industry Architectures. It can be […]
service management architecture
On the architecture of IT service management tools
A common issue when implementing ITSM tools Often, while working on projects to implement a new IT service management tool, I have encountered the following remarks from one or more IT engineers. “Why are we implementing that new tool? Our team already has tools to do that.” To do what? Well, to manage the investigation, […]