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service model

On outputs and outcomes

3 May 2018 by Robert Falkowitz

outputs and outcomes

I have frequently discussed in passing the difference between the outputs and outcomes of work. Given the importance of the distinction between the two for your service models, it is worthwhile examining the issue in more detail.1 What do I mean by outputs and outcomes? Why is it important to distinguish be­tween them? Some definitions […]

Filed Under: Service Model Tagged With: outcome, output, service model

Taking Service Forward

6 December 2013 by Robert Falkowitz 1 Comment

Taking Service Forward logo

Taking Service Forward The initiative Taking Service Forward now has a Google+ community to support its work. The community is open to all interested parties. Anyone interested in the work of developing a new service model and, ultimately, a service ontology, should consider joining that group. Our understanding of managing services depends on each of […]

Filed Under: Service Management Tagged With: service model, Taking Service Forward, TSF

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