• Skip to main content
  • Skip to primary sidebar

This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

  • Kanban eLearning
  • Services
    • Kanban Software Solutions
    • Consulting & Coaching
    • Training & Seminars
  • Posts
  • Events
    • Events – Agenda View
    • Events – Calendar View
    • International Service Management Calendar
  • Publications
    • Our Publications
    • Notable Publications
    • Quotes
  • Subscribe

service model

On outputs and outcomes

3 May 2018 by Robert Falkowitz

outputs and outcomes

I have frequently discussed in passing the difference between the outputs and outcomes of work. Given the importance of the distinction between the two for your service models, it is worthwhile examining the issue in more detail.1 What do I mean by outputs and outcomes? Why is it important to distinguish be­tween them? Some definitions […]

Filed Under: Service Model Tagged With: outcome, output, service model

Taking Service Forward

6 December 2013 by Robert Falkowitz 1 Comment

Taking Service Forward logo

Taking Service Forward The initiative Taking Service Forward now has a Google+ community to support its work. The community is open to all interested parties. Anyone interested in the work of developing a new service model and, ultimately, a service ontology, should consider joining that group. Our understanding of managing services depends on each of […]

Filed Under: Service Management Tagged With: service model, Taking Service Forward, TSF

Primary Sidebar

Kanban eLearning

Kanban training online

Recent Posts

  • The Three Indicators
  • Visualization of Configurations
  • How to increase visualization maturity

Tag Cloud

resource liquidity agility context switching priority kanban board cause service request problem Cost of Delay ITIL impact knowledge work value Service Management agile incident management tools manifesto for software development rigidity bias service manager change control adaptive case management urgency flow efficiency lean manifesto change management automation knowledge management Incident Management service management tools kanban lean management process definition flow waste process metrics risk incident value stream
  • Kanban eLearning
  • Services
  • Posts
  • Events
  • Publications
  • Subscribe
  • Rights & Duties
  • Personal Data

© 2014–2021 Concentric Circle Consulting · All Rights Reserved.
Concentric Circle Consulting Address
Log in

This site uses cookies . You accept those cookies when you continue to use this site. Cookie policyAllow cookiesNo 3rd party non-functional cookiesCookie policy
You can revoke your consent any time using the Revoke consent button.Change cookie settings