I have frequently discussed in passing the difference between the outputs and outcomes of work. Given the importance of the distinction between the two for your service models, it is worthwhile examining the issue in more detail.1 What do I mean by outputs and outcomes? Why is it important to distinguish between them? Some definitions […]
service model
Taking Service Forward
Taking Service Forward The initiative Taking Service Forward now has a Google+ community to support its work. The community is open to all interested parties. Anyone interested in the work of developing a new service model and, ultimately, a service ontology, should consider joining that group. Our understanding of managing services depends on each of […]