• Skip to main content
  • Skip to primary sidebar

This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

  • Kanban eLearning
  • Services
    • Kanban Software Solutions
    • Consulting & Coaching
    • Training and Seminars
  • Posts
  • Events
    • Events – Agenda View
    • Events – Calendar View
    • International Service Management Calendar
  • Publications
    • Our Publications
    • Notable Publications
    • Quotes
  • About us

unpredictable

Patterns of incident handling

26 December 2012 by Robert Falkowitz Leave a Comment

total impact equation

Incident management is halfway between BPM and ACM I have discussed elsewhere in these columns the relationship between process-oriented work and adaptive case management. This framework will help us to refine the understanding of how incidents may best be handled. Incident handling is a good example of work that has features of process-oriented work, such […]

Filed Under: Incident Management Tagged With: acm, adaptive case management, impact, Incident Management, patterns, PBM, unpredictable, urgency

Primary Sidebar

Kanban eLearning

Kanban training online

Recent Posts

  • The role of the problem manager
  • The Three Indicators
  • Visualization of Configurations

Tag Cloud

cause problem service management tools statistical control chart lean kanban training knowledge management ITSM Cost of Delay flow efficiency adaptive case management service request resource liquidity priority process metrics incident management tools bias kanban board process definition manifesto for software development ITIL context switching agile incident Incident Management process impact service manager flow waste risk kanban knowledge work rigidity change management histogram value stream manifesto lean management automation
  • Kanban eLearning
  • Services
  • Posts
  • Events
  • Publications
  • Subscribe
  • Rights & Duties
  • Personal Data

© 2014–2022 Concentric Circle Consulting · All Rights Reserved.
Concentric Circle Consulting Address
Log in