Kanban crossword puzzle

1. The time during which a work item is in progress but it is not currently being worked on.

2. The act of engaging to produce a work item.

3. An unusual, unexpected measurement of a process that may be assigned to a specific cause.

4. Author of a law in network queuing theory

5. A category of system for managing the flow of work wherein the trigger for executing any given activity in the value stream is found in a downstream activity.

6. The status of a work item in which it is prevented from progressing through the value stream as normally expected.

7. The adjustment of upstream work in progress limits so that the rate at which new work items arrive at a bottleneck activity does not exceed its capacity to handle them.

8. An approach to the management of the flow of work.

9. A metric measuring the degree to which an appropriate resource is instantly available when required to maintain the flow of work.

10. A class of service for which a team takes special steps to ensure its rapid and unblocked handling.

11. The act of populating an input queue.

12. A type of distribution of data for a population or a sample where the values group around multiple values.

13. Changing from one task to another, restoring to mind the specific data, issues and requirements relative to the task to which the person changes.

14. A metric for the cost to a customer of putting off the delivery of work.

15. A periodic review by the stakeholders of a service provider to receive and manage feedback about the provider's performance.

16. A cost directly related to the size andor complexity of the handling of a work item.

17. Work that has been started but not yet completed.

18. A queue placed ahead of a bottleneck or other critical activity.

19. An ordered set of work items waiting for an activity to process them.

20. The size of a work item that is of value to a customer where the balance of the costs and risks in creating it are minimized.

21. An activity whose delivery rate constrains the delivery rate achievable from the system as a whole.

22. A condition in which people or activities lack work due to inadequate flow from upstream.

23. A horizontal band on a kanban board containing only specific categories of work items.

24. The default class of service corresponding to the typical needs of a customer, without specific constraints regarding the timeliness or the perceived value of the service.

25. A class of service where the value of the service to the customer is indirect, difficult to quantify, and visible indirectly only in the long term.

26. The amount of time a work item spends being worked on, as opposed to waiting in a queue, blocked, or stalled due to multitasking.