What’s new with our service management, kanban and lean services

The pages you visit the most:

A lean service request process

Lean Service Request Management
Fig. 1: The more you have people to manage and control a process, the more complex it becomes. The more complex the process, the more you think you need people to manage and control it.

Lean Incident Management
Learning cycle on a kanban board

Kanban Foundation eLearning
Continual Improvement assessment

A Continual Improvement Maturity Model

What is meant by severity?
Process compliance refers to controls in several layers.

Process Compliance Metrics

Yes!  You can use kanban to manage services.

See our full complement of kanban training, coaching and consulting

IT Tools for the Business when the Business is IT

A full explanation of service management tools architecture, how to choose your service management tools and how to implement them.

IT Tools for the Business book cover