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This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

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Implement Kanban using the Best Software

Yes! Tell me more

Our services

Consulting & Coaching

We help you to define service im­prove­ment stra­tegies, we help select and integrate tools and we help you embed those changes in your culture.

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Training

Whether eLearning or face to face, we share our decades of experience in managing services, using kanban & lean and im­ple­menting tools.

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Authoring & Speaking

An often requested keynote speaker, Robert Falkowitz has various articles and books on kanban, lean man­age­ment and service man­age­ment to his credit.

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Upcoming events where we will speak

    24 Mar
    2023


    09:45 UTC+1

    Annual IT Service Management Forum Day 2023

    Robert will deliver a keynote address on the topic “Yes, we Kanban” Meets Service Management. The conference is a hybrid event, participating either on line or on site.


    Pambio-Noranco

Featured Articles

Relationship value

Is service value really, truly delivered?

Services participate in the creation of value in five different ways. It is useful to understand these different paths to value, as each has its own optimization techniques. I call these five types of … [Read More...] about Is service value really, truly delivered?

Minimum viable process

Start simple I told my customer to start managing changes by using the simplest possible activity for change control, and then use a continual improvement approach to develop that activity in a way … [Read More...] about Minimum viable process

Problem Management Metrics

Consider the case in the callout. While reading it, think about what might be wrong with that way of measuring problem management. … [Read More...] about Problem Management Metrics

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