Services participate in the creation of value in five different ways. It is useful to understand these different paths to value, as each has its own optimization techniques. I call these five types of … [Read More...] about Is service value really, truly delivered?
Consulting & Coaching
We help you to define service improvement strategies, we help select and integrate tools and we help you embed those changes in your culture.
Whether eLearning or face to face, we share our decades of experience in managing services, using kanban & lean and implementing tools.
Authoring & Speaking
An often requested keynote speaker, Robert Falkowitz has various articles and books on kanban, lean management and service management to his credit.
Upcoming events where we will speak
Annual IT Service Management Forum Day 2023
Robert will deliver a keynote address on the topic “Yes, we Kanban” Meets Service Management. The conference is a hybrid event, participating either on line or on site.
Minimum viable process
Start simple I told my customer to start managing changes by using the simplest possible activity for change control, and then use a continual improvement approach to develop that activity in a way … [Read More...] about Minimum viable process
Problem Management Metrics
Consider the case in the callout. While reading it, think about what might be wrong with that way of measuring problem management. … [Read More...] about Problem Management Metrics