I am often asked what software tools are available to support the use of kanban. Many lists of such kanban tools already exist (see the end of this article) and I do not intend to repeat the same … [Read More...] about How to select kanban tools
Consulting & Coaching
We help define service improvement strategies, we help select and integrate tools and we help embed those changes in your culture.
Whether eLearning or face to face, we share our decades of experience in managing services, kanban, lean and tools utilization.
Authoring & Speaking
An often requested keynote speaker, Robert Falkowitz has various articles and books on service management to his credit.
Upcoming events where we will speak
Sur l’agenda : 3 jeux pour apprendre des principes de base de Kanban. Venez avec vos esprits d’ouverture et imaginatifs ! Nous allons partager et apprendre ensemble.
Using AI is becoming increasingly common for the delivery and the management of services. Most discussions talk about the technology behind AI and the role of data scientists and application developers in creating and managing AIs for services. But what is the role of the service manager?
What does agility mean in the context of managing services? How is it different from agility in the development of software?
Kanban is at the core of lean practices Why get kanban training? Taiichi Ohno, one of the founding spirits of the Toyota Production System (TPS), called kanban the "operating method" of the … [Read More...] about Kanban training vs. lean training
An indicator of the increasing popularity of kanban is the number of software tools and online services that claim kanban functionality. For those practitioners who have seen the tremendous benefits … [Read More...] about When is a kanban tool not a kanban tool?