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This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

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Implement Kanban using the Best Software

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Our services

Consulting & Coaching

We help you to define service im­prove­ment stra­tegies, we help select and integrate tools and we help you embed those changes in your culture.

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Training

Whether eLearning or face to face, we share our decades of experience in managing services, using kanban & lean and im­ple­menting tools.

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Authoring & Speaking

An often requested keynote speaker, Robert Falkowitz has various articles and books on kanban, lean man­age­ment and service man­age­ment to his credit.

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Upcoming events where we will speak

    Featured Articles

    Fungible robots

    People are not fungible

    There is a tendency in dis­cus­sions of staffing and org­ani­za­tional structure to speak of people, especially soft­ware en­gi­neers, as being fun­gible—or not. What an ex­ceedingly unpleasant choice … [Read More...] about People are not fungible

    Demand Management: Chimæra, Selkie or Sphinx?

    What is demand manage­ment? Is it a chimæra—a single entity that embodies two separate entities? Is it a selkie—a beast that has one form while in the water and another while on dry land? Or is it a … [Read More...] about Demand Management: Chimæra, Selkie or Sphinx?

    Kanban board syntax


    Verbs, nouns and kanban board structure

    I have often been called upon to help organizations that have gotten off to a bad start in using kanban. Often, the team lack understanding of the scope of work items and the defi­ni­tions of … [Read More...] about
    Verbs, nouns and kanban board structure

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