I am often asked what software tools are available to support the use of kanban. Many lists of such kanban tools already exist (see the end of this article) and I do not intend to repeat the same … [Read More...] about How to select kanban tools
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We help define service improvement strategies, we help select and integrate tools and we help embed those changes in your culture.
Whether eLearning or face to face, we share our decades of experience in managing services, kanban, lean and tools utilization.
Authoring & Speaking
An often requested keynote speaker, Robert Falkowitz has various articles and books on service management to his credit.
Upcoming events where we will speak
Many people, when hearing the word “agile”, think it is a method for developing software. But agility is much more basic to the work we do in organizations and can be applied to any domain. A manifesto for managing services with agility describes the six foundations of agility in managing services.
Continual Improvement is a low risk, high performance, agile strategy for aligning services and goods with customer expectations. But every team has different experiences, skills, needs and motivations. The Continual Improvement Maturity Model helps adapt your improvement initiatives to your distinct needs, motivating team members, improving working conditions and yielding proactive, pragmatic management information.
Learn the basic practices of kanban in a gamified context
Kanban is at the core of lean practices Why get kanban training? Taiichi Ohno, one of the founding spirits of the Toyota Production System (TPS), called kanban the "operating method" of the … [Read More...] about Kanban training vs. lean training
An indicator of the increasing popularity of kanban is the number of software tools and online services that claim kanban functionality. For those practitioners who have seen the tremendous benefits … [Read More...] about When is a kanban tool not a kanban tool?