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This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

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Boost your career with our Kanban eLearning

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Our services

Consulting & Coaching

We help you to define service im­prove­ment stra­tegies, we help select and integrate tools and we help you embed those changes in your culture.

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Training

Whether eLearning or face to face, we share our decades of experience in managing services, using kanban & lean and im­ple­menting tools.

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Authoring & Speaking

An often requested keynote speaker, Robert Falkowitz has various articles and books on kanban, lean man­age­ment and service man­age­ment to his credit.

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Upcoming events where we will speak

      More events are coming soon, pending confirmation.

Featured Articles

Drill

How to select kanban tools

I am often asked what software tools are available to support the use of kanban. Many lists of such kanban tools already exist (see the end of this article) and I do not intend to repeat the same … [Read More...] about How to select kanban tools

Music lesson

Kanban training vs. lean training

Kanban is at the core of lean practices Why get kanban training? Taiichi Ohno, one of the founding spirits of the Toyota Production System (TPS), called kanban the "operating method" of the TPS.1 … [Read More...] about Kanban training vs. lean training

value stream on card board

When is a kanban tool not a kanban tool?

An indicator of the increasing popularity of kanban is the number of software tools and online services that claim kanban functionality. For those practitioners who have seen the tremendous benefits … [Read More...] about When is a kanban tool not a kanban tool?

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