Services participate in the creation of value in five different ways. It is useful to understand these different paths to value, as each has its own optimization techniques. I call these five types of … [Read More...] about Is service value really, truly delivered?
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We help you to define service improvement strategies, we help select and integrate tools and we help you embed those changes in your culture.
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Whether eLearning or face to face, we share our decades of experience in managing services, using kanban & lean and implementing tools.
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An often requested keynote speaker, Robert Falkowitz has various articles and books on kanban, lean management and service management to his credit.
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Featured Articles

Minimum viable process
Start simple I told my customer to start managing changes by using the simplest possible activity for change control, and then use a continual improvement approach to develop that activity in a way … [Read More...] about Minimum viable process

Problem Management Metrics
Consider the case in the callout. While reading it, think about what might be wrong with that way of measuring problem management. … [Read More...] about Problem Management Metrics