This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

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Visualization of Configurations

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In this article, I will delve into some of the issues associated with vi­su­a­liz­ing the con­fig­u­ra­tions of systems.As with many other dis­ci­plines in ser­vice ma­nage­ment, the use of vi­­s­u­a­l­i­­za­­tions in con­fig­u­ra­tion ma­nage­ment can be prob­lem­atic. I hope to highlight some of these issues with a view toward: improving the func­tionality soft­ware de­ve­lop­ers build into configuration ma­nage­ment; and expand­ing how con­sumers of con­fig­u­ra­tion in­for­ma­tion make use of vi­­su­­a­l­i­­za­­tions.

Automated Value Stream Maps

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An automated value stream map is an advanced example of how information visualizations may be integrated into service system management tools.

Information Visualizations for Service Management

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Service management tools include only rarely the visualizations that provide a high level of information to support the management of services. The reasons for this and many examples of high-level visualizations are provided.

Kanban in the Time of Corona

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I went to the supermarket yesterday and was delighted to see a standard kanban practice was implemented there. Attempting to limit the density of the shoppers in the store, you had to wait at the entry for a card—in fact, a kanban card—before entering. At the exit, you returned the card, enabling another entry to […]

Visualizing uncertainty

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In this age of visual management, Bayesian reasoning, machine learning and other statistical methods, it is increasingly important to understand how certain we are about the “facts” and how to visualize that uncertainty.