• Skip to main content
  • Skip to primary sidebar

This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

  • Kanban Software
  • Services
    • Kanban Software Solutions
    • Consulting & Coaching
    • Training and Seminars
  • Posts
  • Events
    • Events – Agenda View
    • Events – Calendar View
  • Publications
    • Our Publications
    • Notable Publications
    • Quotes
  • About us

Consulting & Coaching Services

Write to us for more information
Book a meeting with us (Online or face-to-face)
  Call us now  (Phone or Signal)

Consulting Services

Kanban & Lean

Tools
Continual Improvement
Optimize Processes
Assess-
ments
Kanban & Lean

Our kanban and lean consulting services complement our kanban training and our coaching services. They will help you to:

  • Order your priorities in solving problems with kanban and lean management
  • Avoid pitfalls
  • Make use of tools to support your work

Tools

We have literally written the book on selecting aIT Tools for the Business when the Business is ITnd implementing tools: IT Tools for the Business when the Business is IT. 

Our tool services include:

  • Identification of the activities that can benefit from software automation
  • Selection, installation and configuration
  • Support in integrating tools into your existing environment, and creating interfaces to existing data stores
  • Training teams in the use of tools
  • We specialize in the architecture of the entire service management tool set
Continual Improvement

Continual improvement is the key to long term agility in meeting and surpassing your customers’ needs. But where should you start?

We use our highly appreciated Continual Improvement Maturity Model as the framework for measuring the capabilities of an organization to improve continually. On this basis we plan and support strategies for developing a team’s ability to improve itself over the long term.

Optimize Processes

Our process optimization services are based a combination of more than 25 years of pragmatic experience and many success stories based on using lean management methods. We focus on ensuring that the goals, customers and suppliers of a process are well understood and on removing the constraints the needlessly hinder high performance.

Assess-
ments

Continual improvement depends on periodically answering the question “Where are we now?” Our assessments provide a standards-based means for determining your strengths, weaknesses, threats and opportunities. For further information, see the description of our highly praised improvement maturity model.

Typical Assessment Objectives:

  • Prioritizing service improvement objectives
  • Resolving stubborn performance problems
  • Preparing for ISO/IEC 20000 conformity
  • Benchmarking
  • Validating the deployment of ITSM tools, processes or organizational changes

What is delivered with each assessment?

Each assessment considers your organization from the following perspectives:

  • Your personnel, how they are organized, their skills
  • How you work – your processes and other working methods
  • Your management and leadership approach
  • Technology, automation and tool support
  • Your suppliers and partners

Consulting Services

Kanban & Lean
Tools
Continual Improvement
Process Optimization
Assessments
Kanban & Lean

Our kanban and lean consulting services complement our kanban training and our coaching services. They will help you to:

  • Order your priorities in solving problems with kanban and lean management
  • Avoid pitfalls
  • Make use of tools to support your work
Tools

We have literally written the book on selecting aIT Tools for the Business when the Business is ITnd implementing tools: IT Tools for the Business when the Business is IT. 

Our tool services include:

  • Identification of the activities that can benefit from software automation
  • Selection, installation and configuration
  • Support in integrating tools into your existing environment, and creating interfaces to existing data stores
  • Training teams in the use of tools
  • We specialize in the architecture of the entire service management tool set
Continual Improvement

Continual improvement is the key to long term agility in meeting and surpassing your customers’ needs. But where should you start?

We use our highly appreciated Continual Improvement Maturity Model as the framework for measuring the capabilities of an organization to improve continually. On this basis we plan and support strategies for developing a team’s ability to improve itself over the long term.

Process Optimization

Our process optimization services are based a combination of more than 25 years of pragmatic experience and many success stories based on using lean management methods. We focus on ensuring that the goals, customers and suppliers of a process are well understood and on removing the constraints the needlessly hinder high performance.

Assessments

Continual improvement depends on periodically answering the question “Where are we now?” Our assessments provide a standards-based means for determining your strengths, weaknesses, threats and opportunities. A description of our highly praised improvement maturity model may be found here.

Typical Assessment Objectives:

  • Prioritizing service improvement objectives
  • Resolving stubborn performance problems
  • Preparing for ISO/IEC 20000 conformity
  • Benchmarking
  • Validating the deployment of ITSM tools, processes or organizational changes

What is delivered with each assessment?

Each assessment considers your organization from the following perspectives:

  • Your personnel, how they are organized, their skills
  • How you work – your processes and other working methods
  • Your management and leadership approach
  • Technology, automation and tool support
  • Your suppliers and partners

Coaching Services

When you need help developing the capabilities of your team and ensuring its long term ability to improve and adapt, coaching is the ideal approach. Coaching is tending to a plant, ensuring the highest quality flowering, fruit, foliage and growth.

Kanban and lean consulting & coaching helps achieve the elegance and balance of a bonsai tree
Write to us for more information
Book a meeting with us (Online or face-to-face)
  Call us now  (Phone or Signal)
Summary
Coaching and consulting
Service Type
Coaching and consulting
Provider Name
Concentric Circle Consulting,
Route de Compois 106,Jussy,Switzerland-1254,
Telephone No.+41 78 845 4878
Area
Kanban, lean, service management, tools
Description
We provide assessments, process optimization, continual improvement, tools architecture, kanban and lean coaching and consulting

Primary Sidebar

Kanban eLearning

Kanban training online

Recent Posts

  • Verbs, nouns and kanban board structure
  • The role of the problem manager
  • The Three Indicators

Tag Cloud

leadership adaptive case management tools statistical control chart incident flow efficiency knowledge work service request change control kanban board flow manifesto for software development lean knowledge management Cost of Delay manifesto automation kanban process waste change management ITSM value stream agile process definition service manager value ITIL bias urgency lead time cause impact incident management tools rigidity resource liquidity problem Incident Management lean management risk
  • Kanban Software
  • Services
  • Posts
  • Events
  • Publications
  • Subscribe
  • Rights & Duties
  • Personal Data

© 2014–2023 Concentric Circle Consulting · All Rights Reserved.
Concentric Circle Consulting Address
Log in

Manage Cookie Consent
We use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage vendors Read more about these purposes
View preferences
{title} {title} {title}