Consulting Services
Tools
ments
Our kanban and lean consulting services complement our kanban training and our coaching services. They will help you to:
- Order your priorities in solving problems with kanban and lean management
- Avoid pitfalls
- Make use of tools to support your work
Tools
We have literally written the book on selecting a
nd implementing tools: IT Tools for the Business when the Business is IT.
Our tool services include:
- Identification of the activities that can benefit from software automation
- Selection, installation and configuration
- Support in integrating tools into your existing environment, and creating interfaces to existing data stores
- Training teams in the use of tools
- We specialize in the architecture of the entire service management tool set
Continual improvement is the key to long term agility in meeting and surpassing your customers’ needs. But where should you start?
We use our highly appreciated Continual Improvement Maturity Model as the framework for measuring the capabilities of an organization to improve continually. On this basis we plan and support strategies for developing a team’s ability to improve itself over the long term.
Our process optimization services are based a combination of more than 25 years of pragmatic experience and many success stories based on using lean management methods. We focus on ensuring that the goals, customers and suppliers of a process are well understood and on removing the constraints the needlessly hinder high performance.
ments
Continual improvement depends on periodically answering the question “Where are we now?” Our assessments provide a standards-based means for determining your strengths, weaknesses, threats and opportunities. A description of our highly praised improvement maturity model may be found here.
Typical Assessment Objectives:
- Prioritizing service improvement objectives
- Resolving stubborn performance problems
- Preparing for ISO/IEC 20000 conformity
- Benchmarking
- Validating the deployment of ITSM tools, processes or organizational changes
What is delivered with each assessment?
Each assessment considers your organization from the following perspectives:
- Your personnel, how they are organized, their skills
- How you work – your processes and other working methods
- Your management and leadership approach
- Technology, automation and tool support
- Your suppliers and partners
Consulting Services
Our kanban and lean consulting services complement our kanban training and our coaching services. They will help you to:
- Order your priorities in solving problems with kanban and lean management
- Avoid pitfalls
- Make use of tools to support your work
We have literally written the book on selecting and implementing tools: IT Tools for the Business when the Business is IT.
Our tool services include:
- Identification of the activities that can benefit from software automation
- Selection, installation and configuration
- Support in integrating tools into your existing environment, and creating interfaces to existing data stores
- Training teams in the use of tools
- We specialize in the architecture of the entire service management tool set
Continual improvement is the key to long term agility in meeting and surpassing your customers’ needs. But where should you start?
We use our highly appreciated Continual Improvement Maturity Model as the framework for measuring the capabilities of an organization to improve continually. On this basis we plan and support strategies for developing a team’s ability to improve itself over the long term.
Our process optimization services are based a combination of more than 25 years of pragmatic experience and many success stories based on using lean management methods. We focus on ensuring that the goals, customers and suppliers of a process are well understood and on removing the constraints the needlessly hinder high performance.
Continual improvement depends on periodically answering the question “Where are we now?” Our assessments provide a standards-based means for determining your strengths, weaknesses, threats and opportunities. A description of our highly praised improvement maturity model may be found here.
Typical Assessment Objectives:
- Prioritizing service improvement objectives
- Resolving stubborn performance problems
- Preparing for ISO/IEC 20000 conformity
- Benchmarking
- Validating the deployment of ITSM tools, processes or organizational changes
What is delivered with each assessment?
Each assessment considers your organization from the following perspectives:
- Your personnel, how they are organized, their skills
- How you work – your processes and other working methods
- Your management and leadership approach
- Technology, automation and tool support
- Your suppliers and partners
Coaching Services
When you need help developing the capabilities of your team and ensuring its long term ability to improve and adapt, coaching is the ideal approach. Coaching is tending to a plant, ensuring the highest quality flowering, fruit, foliage and growth.
