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This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

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"Robert is able to convince technical specialists of the value of pragmatic well managed operational processes."
Pascal Favre
Pascal Favre
Managing Director IT, UBP
Very good coach. I'll take our discussion with me
Nefeli Katsouli
IT App & Project Officer
"No one really compares to you. Your clarity is astounding."

Lee Cullom
President,
Northcraft Analytics
"Concise and to the point as always :-)"

Robert James
Senior Project Manager,
WYG Group
"Your ability to simplify the most complicated...concepts, and bring clarity is something I greatly admire."
Harsha Karkenhalli
Sr. Mgr-Service Design, Al-Futtaim
"Thanks a lot for making all this clearer for me...Indeed - sounds so obvious now."
Polonca Korosec-Decaix
Change Mgr, Levi Strauss

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