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This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

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About us

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Large or small, you are in good hands with us.

Robert S. Falkowitz
Robert S. Falkowitz

Managing Director of Con­cen­tric Circle Con­sult­ing, Robert uses his decades of work with organizations small and large to provide sensible, pragmatic and lightweight help to cus­tomers seeking to im­prove how they manage their work. A citizen of both Switzerland and the United States of America, with a doctorate from the Uni­ver­sity of Penn­sylvania, he is an avid gardener, an oboist and has volunteered for many social and educational non-profit org­an­i­za­tions. Robert epitomizes our dictum, we put meat on the bones.

Some of our customers...

Recognized industry leader

  • itSMF Switzerland Board of Directors
  • itSMF International Founding Member, International Ethics Review Board
  • itSMF International IPESC Translations Officer
  • itSMFI Publishing Editorial Advisory Task Force

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Testimonials

"Robert is able to convince technical specialists of the value of pragmatic well managed operational processes."
Pascal Favre
Pascal Favre
Managing Director IT, UBP
"No one really compares to you. Your clarity is astounding."

Lee Cullom
President,
Northcraft Analytics
"Your ability to simplify the most complicated...concepts, and bring clarity is something I greatly admire."
Harsha Karkenhalli
Sr. Mgr-Service Design, Al-Futtaim
Very good coach. I'll take our discussion with me

Nefeli Katsouli
IT App & Project Officer
"Thanks a lot for making all this clearer for me...Indeed - sounds so obvious now."
Polonca Korosec-Decaix
Change Mgr, Levi Strauss
"Concise and to the point as always :-)"

Robert James
Senior Project Manager,
WYG Group
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