Upcoming Events:
No events
Past Events:
| 22 Jan 2021 11:40 | New information visualizations for new ways of managing servicesIn this presentation I will describe a variety of visualization types that could be very useful for managing services but are rarely seen. I will build upon my distinction between “data visualization” and “information visualization”. SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |  |
| 29 Sep 2020 18:00 | A low effort, high reliability way to measure flow efficiencyOne of the main effects of Kanban is to help smooth the flow of work, which brings, in turn, many benefits. So, we want to have an idea of how good a job we are doing in improving flow. The metric “flow efficiency” is one of the major ways of measuring flow. But it can be very difficult and effort-intensive to measure. Summary  Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |  |
| 21 Aug 2020 12:00 | Does Virtual Collaboration Virtualize Continual Improvement?What does Isaac Asimov have to do with virtual collaboration, COVID-19 and continual improvement? Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |  |
| 28 Jul 2020 18:30 | Analytics & Data Viz for the Kanban Method in KanbanizeWhat are the principal metrics that make kanban a continual improvement method? How are they visualized? Examples will be provided using the online tool Kanbanize using historical data from a fictional marketing department. Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |  |
| 15 May 2020 10:00 | Improve your continual improvement with a maturity modelContinual improvement is a key practice in both implementing and maintaining the management of your services. But it is not realistic to jump from no continual improvement to an excellent continual improvement discipline. An continual improvement maturity model helps you achieve these goals. SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric… |  |
| 03 Apr 2020 11:20 | POSTPONED: New Visualizations for New Ways of Managing ServicesITIL 4 has consecrated the use of many modern management methods for managing services. Should we continue to use the same old data visualizations for service management or is it time to take a new look at how to visualize information? Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |  |
| 24 Feb 2020 14:30 | The Good, the Bad and the Very Ugly in Structuring IT OrganizationsOrganizational structure is fundamental to the effectiveness and efficiency of our work. But improving that structure is very complex and fraught with risk. Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |  |
| 28 Jan 2020 14:00 | Be Agile with KanbanWhy is Kanban a particularly good method for working agilely SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |  |
| 15 Nov 2019 09:10 | A Continual Improvement Maturity ModelGoing from no improvements to continual improvements is not an on/off switch. How can an organization continually improve the capabilities required to continually improve its services? Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |  |
| 05 Nov 2019 17:00 | Improve your continual improvement with a maturity modelContinual improvement is a key practice in both implementing and maintaining the management of your services. But it is not realistic to jump from no continual improvement to an excellent continual improvement discipline. You may view the recorded presentation here. SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher… | |
| 30 Oct 2019 18:00 | Kanban Pizza GameSur l’agenda : le Kanban Pizza Game. Apprendre et peaufiner la méthode Kanban tout en fabriquant des pizzas. Miam-miam ! Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |  |
| 30 Jul 2019 18:30 | Gérer votre flux de travail comme un pizzaiolo !Apprendre les principes de Kanban en jouant le jeu Kanban Pizza SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Genève |  |
| 09 May 2019 13:00 | A Maturity Model for Continual ImprovementHow do you continually improve your continual improvement? Based on cases in other organizations, I have developed a maturity model to help motivate, direct and affirm the value of continual improvement. SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Barcelona |  |
| 05 Apr 2019 09:01 | A Manifesto for Managing Services with AgilityWhat does agility mean in the context of managing services? How is it different from agility in the development of software? SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Budapest |  |
| 07 Feb 2019 18:00 | Kanban: 3 games / 3 jeuxSur l’agenda : 3 jeux pour apprendre des principes de base de Kanban. Venez avec vos esprits d’ouverture et imaginatifs ! Nous allons partager et apprendre ensemble. Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo | |
| 29 Jan 2019 17:00 | The Service Manager's Role in Artificial IntelligenceUsing AI is becoming increasingly common for the delivery and the management of services. Most discussions talk about the technology behind AI and the role of data scientists and application developers in creating and managing AIs for services. But what is the role of the service manager? You may view the presentation here. SummaryArticle NameAgenda… |  |
| 13 Nov 2018 18:00 | Kanban: 3 games / 3 jeuxSur l’agenda : 3 jeux pour apprendre des principes de base de Kanban. Venez avec vos esprits d’ouverture et imaginatifs ! Nous allons partager et apprendre ensemble. Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo | |
| 25 Oct 2018 13:00 | Managing the Robots that Manage ServicesRobots, their intelligence and how they learn are all the rage today. But what do they mean when it comes to managing services? Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |  |
| 04 Sep 2018 18:00 | Kanban: 3 games / 3 jeuxSur l’agenda : 3 jeux pour apprendre des principes de base de Kanban. Venez avec vos esprits d’ouverture et imaginatifs ! Nous allons partager et apprendre ensemble. Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo | |
| 31 May 2018 12:10 | Learn the principles of kanban in a gamified wayLearn the basic practices of kanban in a gamified context SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Αθήνα |  |
| 31 May 2018 11:50 | A Continual Improvement Maturity ModelContinual Improvement is a low risk, high performance, agile strategy for aligning services and goods with customer expectations. But every team has different experiences, skills, needs and motivations. The Continual Improvement Maturity Model helps adapt your improvement initiatives to your distinct needs, motivating team members, improving working conditions and yielding proactive, pragmatic management information. SummaryArticle… Αθήνα | |
| 30 May 2018 18:30 | A Manifesto for Managing Services with AgilityMany people, when hearing the word “agile”, think it is a method for developing software. But agility is much more basic to the work we do in organizations and can be applied to any domain. A manifesto for managing services with agility describes the six foundations of agility in managing services. SummaryArticle NameAgenda of EventsDescriptionAgenda… Αθήνα | |
| 15 May 2018 17:00 | Continual Service Improvement Maturity ModelThe continual improvement maturity model provides a framework for addressing the issues specific to each team, for motivating team members and for providing management with an objective assessment of the progress being made by the organization. SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo | |
| 17 Apr 2018 17:00 | Atelier de simulation KanbanApprendre les pratiques de kanban dans un atelier ludique SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Genève | |
| 22 Mar 2018 19:00 | Harnessing Continual ImprovementIn the context of this Meetup I will be presenting my model for Continual Improvement Maturity. Register for this event. Read my article on the subject SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo | |
| 15 Mar 2018 17:00 | Atelier de simulation KanbanApprendre les pratiques de kanban dans un atelier ludique SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Genève | |
| 22 Feb 2018 17:00 | Atelier de simulation KanbanApprendre les pratiques de kanban dans un atelier ludique SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Genève | |
| 23 Jan 2018 17:00 | Atelier de simulation KanbanApprendre les pratiques de kanban dans un atelier ludique SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Genève | |
| 14 Dec 2017 17:00 | Atelier de simulation KanbanApprendre les pratiques de kanban dans un atelier ludique SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Genève |  |
| 16 Nov 2017 11:00 | Managing the Robots that Manage ServicesWhat should be taken into consideration when services are delivered and managed using robots SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Malmö |  |
| 15 Nov 2017 14:30 | Managing the Robots that Manage ServicesWhat should be taken into consideration when services are delivered and managed using robots SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Göteborg | |
| 14 Nov 2017 09:30 | Managing the Robots that Manage ServicesWhat should be taken into consideration when services are delivered and managed using robots SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Stockholm |  |
| 13 Nov 2017 13:30 | Managing the Robots that Manage ServicesWhat should be taken into consideration when services are delivered and managed using robots SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Sundsvall |  |
| 10 Oct 2017 11:30 | Managing the Robots that Manage ServicesWhat should be taken into consideration when services are delivered and managed using robots? You may view the video here. SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Lisbon |  |
| 15 May 2017 09:00 | From traditional to lean release managementOrganizations frequently have difficulty in releasing new services and applications. Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |  |
| 27 Oct 2016 09:00 | Process Ownership – from Projects to Business as UsualBy making process improvement part of business as usual activities, risk is lowered and value is increased more rapidly and more frequently. Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |  |
| 08 Jul 2016 19:00 | The Process Owner in a Lean ContextWhat role, if any, does a process owner have in a lean context? SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Presentation is online |  |
| 10 Mar 2016 09:00 | Using the DMAIC method for continual improvementA workshop for itSMF Slovakia conference participants SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Bratislava |  |
| 09 Mar 2016 10:45 | A continual improvement maturity modelWhat are the principal axes along which an team may develop its capabilities to improve continually SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Bratislava | |
| 13 May 2015 14:00 | Alternate Architectures for ITSM ToolsA proposal for ITSM tools that radically improves performance. SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Auckland |  |
| 16 Apr 2015 09:00 | Align and Deliver Services with KanbanDo we deliver and manage services based on what we think our customers need? Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |  |
| 08 Apr 2015 14:00 | Les ressources de projet organisées selon KanbanLes défis auxquels est confronté le gestionnaire d’un projet « agile » sont souvent évoqués. Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |  |
| 27 Mar 2015 14:00 | Increase service value with KanbanHow Kanban can help service providers break out of the vicious cycle of slowness and control. SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Budapest | |
| 10 Dec 2014 14:00 | Cross-functionality, Kanban and service designEvery organization has faced the complex issue of organizing its personnel to design new or changed services. Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |  |
| 06 Nov 2014 14:00 | How are Service, Project & Application Portfolios Related?While many organizations manage a Project Portfolio, they have difficulty understanding how it relates to a Service Portfolio. Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |  |
| 09 Oct 2014 14:00 | Kanban as a Service Management Best PracticeKanban provides solutions for issues that traditional frameworks either cause or do not help to mitigate. Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |  |
| 11 Sep 2014 16:00 | Daily Improvement with KanbanHow to improve continually the management of services using the kanban method SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |  |
| 14 Aug 2014 16:00 | Go with the FlowIntegrate development and transition activities using Kanban SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo | |
| 16 Jul 2014 16:00 | Measuring service success and failureWhat does it means for a service to succeed or to fail? Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |  |
| 19 Jun 2014 15:00 | Le futur est Lean ; Yes, you KanbanThe future of service management must go beyond the “traditional” frameworks in use today, such as ITIL®. Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |  |
| 06 May 2014 14:00 | A New Architecture for IT Service Management ToolsA solution to significant problems in today’s ITSM tool landscape as faced by the second and third lines of support. SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Lisbon |  |
| 03 Oct 2013 15:00 | A New Architecture for IT Service Management ToolsA solution to significant problems in today’s ITSM tool landscape as faced by the second and third lines of support. SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Helsinki | |
| 25 Sep 2013 10:00 | The Historical Anthropology of Best PracticeKeynote address at the itSMF Denmark annual conference. A view of the evolution of best practices, past and future, from an anthropological perspective. Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |
| 05 Mar 2013 10:30 | A Portfolio of Portfolios: Positioning the Service PortfolioHow does the service portfolio relate to the other portfolios, such as project portfolios or application portfolios, that are managed in an IT organization? SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Malmö | |
| 05 Dec 2012 17:00 | Beyond Firefighting: Techniques in Advanced Incident ManagementA discussion of techniques that allow organizations to go beyond the purely reactive aspects of incident management Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |  |
| 22 Oct 2012 15:00 | Choosing ITSM Tools for Value – StockholmAn analysis of the various methods used to select ITSM tools shows that Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |  |
| 20 Sep 2012 11:00 | Choosing ITSM Tools for Value – AffligemAn analysis of the various methods used to select ITSM tools shows that only the most mature organizations Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |  |
| 12 Sep 2012 11:00 | Choosing ITSM Tools for Value – WarsawAn analysis of the various methods used to select ITSM tools shows that only the most mature organizations Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo | |
| 06 Jun 2012 10:30 | Enterprise Architecture Meets IT Service Management TechnologyChoosing the right tools to deliver the right value in supporting IT Service Management Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |  |
| 29 Mar 2012 15:00 | Application Architecture and the Selection of IT ToolsSelecting an IT tool is often a one-off decision made in isolation and with little thought to an overall tooling strategy. Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |  |
| 22 Nov 2011 15:00 | Build Your ITSM Tool Set using an ArchitectPresentation of how the selection and implementation process of ITSM tools should be based on ITSM architectural principles. Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo | |
| 22 Sep 2011 10:00 | IT Tools for the Business when the Business is ITPresentation of how the selection and implementation process of ITSM tools should be based on ITSM architectural principles. Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |
| 01 Jun 2011 15:00 | From Spaghetti to DNA—A Holistic Approach to Process Definition and DocumentationA description of how to move from spaghetti-like end to end processes to modular processes that are maintainable, easy to understand and to use SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Belgrade |  |
| 21 May 2011 10:00 | The Cost of Quality—Building a Service Management Business Case and Preparing for Continual ImprovementA discussion of building business cases for ITSM improvement initiatives based on the Cost of Quality method SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Athens |  |
| 17 Nov 2010 13:00 | From Spaghetti to DNA—A Holistic Approach to Process Definition and DocumentationA description of how to move from spaghetti-like end to end processes to modular processes that are maintainable, easy to understand and to use SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Budapest | |
| 24 Mar 2010 10:00 | Chronicle of a Death Foretold—Why the Service Lifecycle is not Build->Deploy->Operate->Design->TestA discussion of common issues in poorly managed projects that lead to expense, delay and low quality services. SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Budapest |  |
| 22 Sep 2009 09:30 | What IT Service Management can Learn from the Aviation IndustryMany of the weaknesses in implementations of ITSM processes, such as in configuration, availability, capacity, incident and problem management, have robust solutions in the aviation industry. Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |  |
| 09 Sep 2009 10:00 | The Cost of Quality—Building a Service Management Business Case and Preparing for Continual ImprovementA discussion of building business cases for ITSM improvement initiatives based on the Cost of Quality method SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Budapest | |
| 03 Sep 2009 10:00 | The Cost of Quality—Building a Service Management Business Case and Preparing for Continual ImprovementA discussion of building business cases for ITSM improvement initiatives based on the Cost of Quality method SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Prague | |
| 28 May 2009 11:00 | ISO/IEC 20000 – Certification and Qualification AspectsAn overview of what is entailed in certifying an organization as conforming to ISO/IEC 20000 Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |  |
| 07 Jun 2005 15:00 | Les outils soutenant vos processus de gestion des services informatiquesAn overview of the state of ITSM tool support for the processes described in ITIL® V2. SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Paris |  |
| 02 Nov 2004 14:00 | ITIL, Best Practice, and IT Service ManagementThe IT Infrastructure Library (ITIL) is a framework for best practices for IT Service Management. Summary Article Name Agenda of Events Description Agenda of events Author Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo |
| 28 Oct 2003 15:00 | Perspectives on AvailabilityA challenge to the ITSM industry to find organizational methods for improving availability SummaryArticle NameAgenda of EventsDescriptionAgenda of eventsAuthor Robert S. Falkowitz Publisher Name Concentric Circle Consulting Publisher Logo Copenhagen |  |