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This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

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Quotes

Come in and try not to ruin everything by being you.from As Good as it Gets
I just do things. Schemers try to control their little worlds. I’m not a schemer. I try to show the schemers how pathetic their attempts to control things really are.The Joker
A robot…is logical but not reasonable.Isaac Asimov
Everybody needs money. That’s why they call it “money”.David Mamet
If…we willfully abstain from laying out a rational framework for discussing human differences, we will leave a vacuum that is filled by pseudoscience, an outcome that is far worse than anything we could achieve by talking openly.David Reich
People’s “explanations” for what they do are just words, stories they tell themselves, not the business of proper science.Nassim Nicholas Taleb
We are suddenly showing unprecedented interest in the fate of so-called lower life forms, perhaps because we are about to become one.Yuval Noah Harari
And whosoever will be chief among you, let him be your servantMatthew 20:27
Time is information we don’t have.Carlo Rovelli
Plans based on average inputs are wrong on average.Sam Savage
Corruption thrives on process, not product.Russell Banks
A man’s life is not the bricks, its the mortar.Ken Lipper et. al.
And thus the native hue of resolution
Is sicklied o’er with the pale cast of thought,
And enterprises of great pith and moment
With this regard their currents turn awry,
And lose the name of action.
William Shakespeare
A computer is like an Old Testament god, with a lot of rules and no mercy.Joseph Campbell
Se vogliamo che tutto rimanga com’è bisogna che tutto cambi.
(
If we want things to stay as they are, everything will have to change.)
Giuseppe Tomasi di Lampedusa
It ain’t what you don’t know that gets you into trouble. It’s what you know for sure that just ain’t so.Mark Twain
On two occasions I have been asked [by members of parliament!], “Pray, Mr. Babbage, if you put into the machine wrong figures, will the right answers come out?” I am not rightly able to apprehend the kind of confusion that could provoke such a question.Charles Babbage
It’s only the last turn of a nut that tightens it. The rest is merely movement.Shigeo Shingo
[The truth] always bobs up years later like a waterbird that dives in one part of the lake and pops up in another.Anne Michaels
Le meilleur moyen de tenir sa parole est de ne jamais la donner.
Napoléon Buonaparte
The Truth must dazzle gradually
Or every man be blind —
Emily Dickinson
A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.Winston Churchill
When it is obvious that the goals cannot be reached, don’t adjust the goals, adjust the action steps.Confucius
Le cœur a ses raisons que la raison ne connaît pointBlaise Pascal
As I hurtled through space, one thought kept crossing my mind – every part of this rocket was supplied by the lowest bidder.John Glenn
I am out to make a name for myself. If I fail, you will never hear from me again.Eadweard Muybridge
As I went walking I saw a sign there
And on the sign it said “No Trespassing.”
But on the other side it didn’t say nothing,
That side was made for you and me.
Woody Guthrie (unpublished verse from This Land is Your Land)
I never said most of the things I said.Yogi Berra
Summary
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Quotes
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Pithy knowledge through the ages
Author
Robert S. Falkowitz
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Concentric Circle Consulting
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