I provide here bibliographical information on any publications that I find of particular interest to service management practitioners.
| Anderson, David J., 2010 | KANBAN. Successful Evolutionary Change for Your Technology Business. Blue Hole Press. ISBN 978-0-9845214-0-1. |
| Bhattaram, Kiran, 2016 | A Dark and Stormy Night: Operational Antipatterns. QCon San Francisco 2016. |
| Christensen, Clayton M., 2011 | The Innovator’s Dilemma. Harper Business. ISBN 978-0-06-206024-2. |
| Cook, Richard I., 1998 | How Complex Systems Fail. Cognitive technologies Laboratory, University of Chicago. Downloadable here |
| Davenport, Thomas H., 2005 | Thinking for a Living. How to Get Better Performance and Results from Knowledge Workers. Harvard Business School Press. ISBN 1-59139-423-6. USD 27.50. |
| Goldratt, Eliyahu M. and Jeff Cox, 2004 | The Goal. A Process of Ongoing Improvement, 3rd revised edition. North River Press. ISBN 0-88427-178-1. |
| Hubbard, Douglas W., 2010 | How to Measure Anything. Finding the Value of “Intangibles” in Business, 2nd ed. John Wiley & Sons, Inc. ISBN 978-0-470-53939-2. USD 49.95. |
| Humble, Jez, 2010 | Continuous Delivery and ITIL: Change Management, retrieved from here. |
| Humble, Jez and David Farley, 2011 | Continuous Delivery. Pearson Education, Inc. ISBN 978-0-321-60191-9. |
| Kahneman, Daniel, 2011 | Thinking, Fast and Slow. Macmillan. ISBN: 978-0-3742756-3-1, $30.00. |
| Kniberg, Henrik, 2014 | Spotify Engineering Culture |
| Normann, Richard, 2001 | Reframing Business. When the Map Changes the Landscape. John Wiley & Sons Ltd. ISBN: 0-471-48557-8. |
| Reichheld, Fred and Rob Markey, 2011 | The Ultimate Question 2.0. Harvard Business Review Press. ISBN 978-1-4221-7335-0, $27.95. |
| Reinertsen, Donald G., 2009 | The Principles of Product Development Flow. Second Generations Lean Product Development. Celeritas Publishing. ISBN 978-1-935401-00-1. |
| Seddon, John, 2005 | Freedom from Command & Control. Rethinking Management for Lean Service. Productivity Press. ISBN 1-56327-327-6. |
| Senge, Peter M., 2006 | The Fifth Discipline: The Art & Practice of The Learning Organisation, 2nd ed. Random House Business Books. ISBN 978-1-9052-1120-3. |
| Swenson, Keith D., Nathaniel Palmer, Bruce Silver et.al., 2012 | Taming the Unpredictable Real World Adaptive Case Management: Case Studies and Practical Guidance. Future Strategies, Inc. ISBN-13: 978-0-9819870-8-8, $49.95. |
| Swenson, Keith D., Nathaniel Palmer, Jacob P. Ukelson et.al., 2010 | Mastering the Unpredictable. How Adaptive Case Management Will Revolutionize the Way That Knowledge Workers Get Things Done. Meghan-Kiffer Press. ISBN 978-0-929652-12-2. |