• Skip to main content
  • Skip to primary sidebar

This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

  • Kanban eLearning
  • Services
    • Kanban Software Solutions
    • Consulting & Coaching
    • Training & Seminars
  • Posts
  • Events
    • Events – Agenda View
    • Events – Calendar View
    • International Service Management Calendar
  • Publications
    • Our Publications
    • Notable Publications
    • Quotes
  • Subscribe

Notable Publications

I provide here bibliographical information on any publications that I find of particular interest to service management practitioners.

Anderson, David J., 2010KANBAN. Successful Evolutionary Change for Your Technology Business. Blue Hole Press. ISBN 978-0-9845214-0-1.
Bhattaram, Kiran, 2016A Dark and Stormy Night: Operational Antipatterns. QCon San Francisco 2016.
Christensen, Clayton M., 2011The Innovator’s Dilemma. Harper Business. ISBN 978-0-06-206024-2.
Cook, Richard I., 1998How Complex Systems Fail. Cognitive technologies Laboratory, University of Chicago.
Davenport, Thomas H., 2005Thinking for a Living. How to Get Better Performance and Results from Knowledge Workers. Harvard Business School Press. ISBN 1-59139-423-6. USD 27.50.
Goldratt, Eliyahu M. and Jeff Cox, 2004The Goal. A Process of Ongoing Improvement, 3rd revised edition. North River Press. ISBN 0-88427-178-1.
Hubbard, Douglas W., 2010How to Measure Anything. Finding the Value of “Intangibles” in Business, 2nd ed. John Wiley & Sons, Inc. ISBN 978-0-470-53939-2. USD 49.95.
Humble, Jez, 2010Continuous Delivery and ITIL: Change Management,
Humble, Jez and David Farley, 2011Continuous Delivery. Pearson Education, Inc. ISBN 978-0-321-60191-9.
Kahneman, Daniel, 2011Thinking, Fast and Slow. Macmillan. ISBN: 978-0-3742756-3-1, $30.00.
Kniberg, Henrik, 2014Spotify Engineering Culture
Normann, Richard, 2001Reframing Business. When the Map Changes the Landscape. John Wiley & Sons Ltd. ISBN: 0-471-48557-8.
Reichheld, Fred and Rob Markey, 2011The Ultimate Question 2.0. Harvard Business Review Press. ISBN 978-1-4221-7335-0, $27.95.
Reinertsen, Donald G., 2009The Principles of Product Development Flow. Second Generations Lean Product Development. Celeritas Publishing. ISBN 978-1-935401-00-1.
Seddon, John, 2005Freedom from Command & Control. Rethinking Management for Lean Service. Productivity Press. ISBN 1-56327-327-6.
Senge, Peter M., 2006The Fifth Discipline: The Art & Practice of The Learning Organisation, 2nd ed. Random House Business Books. ISBN 978-1-9052-1120-3.
Swenson, Keith D., Nathaniel Palmer, Bruce Silver et.al., 2012Taming the Unpredictable Real World Adaptive Case Management: Case Studies and Practical Guidance. Future Strategies, Inc. ISBN-13: 978-0-9819870-8-8, $49.95.
Swenson, Keith D., Nathaniel Palmer, Jacob P. Ukelson et.al., 2010Mastering the Unpredictable. How Adaptive Case Management Will Revolutionize the Way That Knowledge Workers Get Things Done. Meghan-Kiffer Press. ISBN 978-0-929652-12-2.
Summary
Article Name
Notable publications
Description
A list of books, articles and videos presenting what we view as ideas important for the management of work, services, tools, etcc.
Author
Robert S. Falkowitz
Publisher Name
Concentric Circle Consulting
Publisher Logo
Concentric Circle Consulting

Primary Sidebar

Kanban eLearning

Kanban training online

Recent Posts

  • The Three Indicators
  • Visualization of Configurations
  • How to increase visualization maturity

Tag Cloud

kanban board knowledge management flow efficiency agile bias incident waste lean context switching manifesto lean management cause ITIL risk problem statistical control chart Incident Management priority adaptive case management agility rigidity flow value stream resource liquidity automation service manager knowledge work process definition process metrics Service Management service management tools service request incident management tools urgency manifesto for software development kanban change management impact change control Cost of Delay
  • Kanban eLearning
  • Services
  • Posts
  • Events
  • Publications
  • Subscribe
  • Rights & Duties
  • Personal Data

© 2014–2021 Concentric Circle Consulting · All Rights Reserved.
Concentric Circle Consulting Address
Log in

This site uses cookies . You accept those cookies when you continue to use this site. Cookie policyAllow cookiesNo 3rd party non-functional cookiesCookie policy
You can revoke your consent any time using the Revoke consent button.Change cookie settings