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This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

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Training and Seminars

All our courses and seminars are available face-to-face and online.

Kanban Foundation

Full details & registration
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Kanban Simulation Workshop

Goals

Present the key principles of kanban in a gamified setting

Benefits

See for yourself why kanban works

Participant profile

Anyone with an interest in learning about kanban and why it works. No specific experience or prerequisites.

Duration

Approximately 2 hours

Price

€50 per participant for public workshops. Includes all materials. For private workshops, call or write for pricing.

How to register

Workshops are announced in the Events listing. Choose your event and sign up there.

Private workshops may also be organized on site. Call or write for more information.

"Very inspirational.
Nice examples"
Christiana Giannioti
Agile Coach
"The presenter has a great way to transfer his knowledge"
Nikitas Pepis
Lean Expert
"Very good coach. I'll take our discussion with me"
Nefeli Katsouli
IT App & Project Officer
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Kanban for Deciders

Goals

Provide senior management with the understanding required to succeed in a kanban initiative. Highlights the performance, quality and cost issues faced by an organization and equips the deciders in that organization with the information they need to invest in using kanban to improve the management of their services

Topics include:

  • Issues that the organization seeks to address
  • Issues that kanban can address
  • Kanban practices
  • Customer, manager and knowledge worker roles
  • Management’s commitment
  • Transition strategies
  • Feasibility assessments
  • Next steps
Benefits
  • Understand the strategic benefits of kanban
  • Improve alignment between senior management and autonomous teams
  • Gain confidence that you can deliver on your promises
  • Obtain the right information to answer difficult questions
  • Speed up delivery without increasing costs or reducing quality
Participant profile

Senior managers, normally with budget authority for teams that will use kanban

Style of seminar

Face to face, in house and on demand

Duration

One-half day (approximately 3 hours)

Price

€2’000 per seminar, plus expenses.

How to request

To organize a Kanban for Deciders seminar, please use the Call us or Write us buttons below to make your request

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Download Kanban for Deciders brochure

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Kanban for Service Management

Goals

Understand how to apply the kanban approach to the management of services. It examines the service management disciplines one by one and provides techniques for using kanban to improve these management disciplines. Examples of these disciplines include  change management, problem management, incident management, service level management, capacity management, among others. In addition, we examine the tools used to support kanban, how to integrate them into an IT management framework, and how to optimize of organizational structure

Benefits

Refocus service management on optimizing the delivery of services

Participant profile

Anyone involved with the delivery or management of services wishing to implement kanban or to improve the use of kanban for service management. Previous knowledge of or practical use of kanban is highly desirable before taking this course.

 This course is not an introduction to service management. It assumes knowledge and experience in at least one service management discipline.

Style of seminar

Face to face, either in house and on demand or as public course

Duration

One day (approximately 8 hours)

Price

€600 per participant, including all materials

How to register

For information about the scheduling of our Kanban for Service Management training, please use the Call us or Write us buttons below to make your request

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Kanban for Service Management training brochure

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Summary
Training
Service Type
Training
Provider Name
Concentric Circle Training,
Jussy,Geneva,Switzerland-
Area
Kanban and Service Management
Description
Training and seminars

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Kanban eLearning

Kanban training online

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