Services participate in the creation of value in five different ways. It is useful to understand these different paths to value, as each has its own optimization techniques. I call these five types of … [Read More...] about Is service value really, truly delivered?
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Minimum viable process
Start simple I told my customer to start managing changes by using the simplest possible activity for change control, and then use a continual improvement approach to develop that activity in a way … [Read More...] about Minimum viable process
Problem Management Metrics
Consider the case in the callout. While reading it, think about what might be wrong with that way of measuring problem management. … [Read More...] about Problem Management Metrics
