Continual Service Improvement depends on periodically answering the question “Where are we now?” Our ITSM assessments provide a standards-based means for determining your strengths, weaknesses, threats and opportunities.
Typical Assessment Objectives | |
• | Prioritizing service improvement objectives |
• | Resolving stubborn performance problems |
• | Preparing for ISO/IEC 20000 conformity |
• | Benchmarking |
• | Validating the deployment of ITSM tools, processes or organizational changes |
Four Different Assessment Scopes Focus your assessment on the areas most useful to you, without wasting effort on assessments of activities you do not perform. | |
• | Service Offerings and Agreements: Strategy Generation, Financial Management, Service Portfolio Management, Supplier Management, Customer Relationship Management, Service Level Management |
• | Release, Control and Validation: Release Management, Change Management, Configuration Management, Service Validation and Testing, Knowledge Management |
• | Operational Support and Analysis: Event Management, Incident Management, Problem Management, Request Fulfillment, Service Catalogue Management, Access Management |
• | Planning, Protection and Optimization: Capacity Management, Availability Management, Service Continuity Management, Information Security Management, Demand Management |
The assessment includes a written report with findings and recommendations, a face-to-face presentation of the findings and coaching sessions with management to prioritize the findings and to determine the best means for addressing them. | |
What is delivered with each assessment? Each assessment considers your organization from the following perspectives: | |
• | Your personnel, how they are organized, their skills |
• | How you work – your processes and other working methods |
• | Your management and leadership approach |
• | Technology, automation and tool support |
• | Your suppliers and partners |
Price Each assessment is performed at a fixed price. Call us for an offer or for your custom requirements. |
Summary
Service Type
ITSM Assessments
Provider Name
Concentric Circle Consulting,
Route de Compois 106,Jussy,GE-1254,
Telephone No.+41 78 845 4878
Telephone No.+41 78 845 4878
Area
Service Management
Description
Our ITSM assessments provide a standards-based means for determining your strengths, weaknesses, threats and opportunities.