Continual Service Improvement depends on periodically answering the question “Where are we now?” Our ITSM assessments provide a standards-based means for determining your strengths, weaknesses, threats and opportunities.
Typical Assessment Objectives | |
| • | Prioritizing service improvement objectives |
| • | Resolving stubborn performance problems |
| • | Preparing for ISO/IEC 20000 conformity |
| • | Benchmarking |
| • | Validating the deployment of ITSM tools, processes or organizational changes |
Four Different Assessment Scopes Focus your assessment on the areas most useful to you, without wasting effort on assessments of activities you do not perform. | |
| • | Service Offerings and Agreements: Strategy Generation, Financial Management, Service Portfolio Management, Supplier Management, Customer Relationship Management, Service Level Management |
| • | Release, Control and Validation: Release Management, Change Management, Configuration Management, Service Validation and Testing, Knowledge Management |
| • | Operational Support and Analysis: Event Management, Incident Management, Problem Management, Request Fulfillment, Service Catalogue Management, Access Management |
| • | Planning, Protection and Optimization: Capacity Management, Availability Management, Service Continuity Management, Information Security Management, Demand Management |
The assessment includes a written report with findings and recommendations, a face-to-face presentation of the findings and coaching sessions with management to prioritize the findings and to determine the best means for addressing them. | |
What is delivered with each assessment? Each assessment considers your organization from the following perspectives: | |
| • | Your personnel, how they are organized, their skills |
| • | How you work – your processes and other working methods |
| • | Your management and leadership approach |
| • | Technology, automation and tool support |
| • | Your suppliers and partners |
Price Each assessment is performed at a fixed price. Call us for an offer or for your custom requirements. | |
Summary
Service Type
ITSM Assessments
Provider Name
Concentric Circle Consulting,
Area
Service Management
Description
Our ITSM assessments provide a standards-based means for determining your strengths, weaknesses, threats and opportunities.