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Service requests

Lean Service Request Management

18 September 2016 by Robert Falkowitz 8 Comments

vicious control cycle

With this article on lean service request management, I continue my analyses of lean service management processes. My earlier discussion of lean incident management may be found here. Any discussion of managing service requests should take into account John Seddon’s Freedom from Command and Control: Rethinking Management for Lean Service. My debt to that book […]

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