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This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

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How we use cookies

This is the Cookie Policy for This View of Service Management…, accessible from https://www.3cs.ch

What are cookies?

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your ex­per­i­ence. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site’s functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies.

Types of cookies

Technical or required cookies
These cookies are used to make the site work. For example, some cookies may be used to determine that you are the same visitor as you go from page to page. In general, such cookies are made unique via hashed or even double-hashed data in the cookie name. It is virtually impossible to calculate the data underlying that has.
Functional cookies
These cookies are generally used to ensure the smooth flow of your visit. For example, if you place an order for a training course, a cookie might track where you are in the order process. Or, suppose you accept our cookie policy on the home page. You don’t want to be asked again on every other page or on each visit to the site. A third example might be their use as part of a secure login. Such cookies may use the hashing technique de­scribed above.
Personalization cookies
These cookies track your behavior on the site. They may be used, for example, to determine that you read a particular article. We do not currently use these cookies for any purpose. However, third party service providers we use, such as Google, may use them to per­son­a­lize the information they display to you via their own services.

How we use cookies

We use cookies for a variety of reasons detailed below. Un­for­tu­nate­ly in most cases there are no industry standard options for disabling cookies without com­pletely disabling the func­tion­a­lity and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is re­com­mended that you do not disable cookies.

The cookies we set

Session related cookies: If you visit our site then we will use cookies to identify you during the session. These cookies will be deleted when you leave the site
Account related cookies: If you create an account with us then we will use cookies for the management of the signup process and general ad­mi­ni­stra­tion. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site pre­fer­ences when logged out.
Login related cookies: We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in. Visitors who do not have cookies enabled cannot log in to the site.
Order processing related cookies: This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Site preferences cookies: In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Mailing list opt-in cookies: If a visitor opts in to our mailing list from the web site, cookies may be set to control the double opt-in process.

Third party cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.

This site uses functionality from MailChimp to automatically send email to visitors who have opted in to our mailing. Cookies may be set to support this func­tion­a­lity.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimizations our users appreciate the most.
 

More information

We hope that has clarified things for you. If there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However if you are still looking for more information then you can contact us via email at the address in the footer of this page.

Your choices to manage cookies​

To accept our cookie policy and hide the nag message about cookies, or to limit the use of cookies, click on the button below and select your option from the buttons that appear at the bottom of the screen:
Change cookie settings
NB: The irony of the situation is that the only way we can remember your choice is by setting yet another cookie!

More information about cookies​

For more general information about cookies, you may wish to consult the About Cookies website, which offers guidance for all modern browsers.

List of cookies used

The following cookies may be set on your device, depending on how you use the site.

NamePurposeDuration
__cfduididentify trusted web traffic1 year
mailchimp_landing_siteRemarketing28 days
mailchimp_user_emailRemarketing28 days
mailchimp_user_previous_emailRemarketing28 days
__stripe_midSales1 year
MOODLEID1_Store login name from session to session for access to training courses1 year
moodleSessionMaintain connection from page to pageSession
wp-settings-[integer]Editor settings1 year
wp-settings-time-[integer]Admin interface configuration1 year
PHPSESSIDPreserves user session state across page requests.Session
__eucookielawRemember acceptance of cookie policy180 days
wpbo_1521Technical1 month
wordpress_test_cookieTechnicalSession
wordpress_[32 digit hex number]Authentication details of logged in usersSession
wordpress_logged_in_[32 digit hex number]Indication of being logged inSession
wordfence_verifiedHumanDistinguish between a human visitor and a bot1 day
wordfence_sec_[32 digit hex number]Distinguish between an administrator and other logged in usersSession
wfCBLBypassNot currently usedSession
wf_loginalerted_[32 digit hex number]Only set for administrators1 year
wfwaf-authcookie-[32 digit hex number]Distinguish between logged in and not logged in users, used by the application firewall1 day
woocommerce_items_in_cartTechnicalSession
woocommerce__cart_hashTechnicalSession
wpp_popup_2073_closedTechnical30 days
wptouch_customizer_useTechnicalSession
mailchimp_landing_siteTechnical1 month
_gaUnique ID for analytics2 years
_gidUnique ID for analytics1 day
_gat_gtag_UA_[8+1 digits]Throttle request rate1 day
catAccCookiesRemember visitor agreement with cookie policy1 year
vuidVimeo analytics2 years
nidTargeting Google ads6 months
ads/ga-audiencesRetargeting Google adsSession
yscTracks Youtube videos seenSession
visitor-info1-liveEstimate of bandwidth for youtube videos179 days
cookies.js unknownSession
testFormillacookieMaintain connection during chatSession
comment_author_{HASH}Allows commenters to add a comment without retyping personal information (Note: you may opt out of this cookie by  not checking the box “Save my name, email, and website in this browser for the next time I comment.” below the comment zone) 1 year
comment_author_email_{HASH}Allows commenters to add a comment without retyping personal information (Note: you may opt out of this cookie by  not checking the box “Save my name, email, and website in this browser for the next time I comment.” below the comment zone)1 year
comment_author_url_{HASH}Allows commenters to add a comment without retyping personal information (Note: you may opt out of this cookie by  not checking the box “Save my name, email, and website in this browser for the next time I comment.” below the comment zone)1 year
wp_woocommerce_session_{HASH}Used for payments via Stripe (see also Stripe’s cookie policy) 
 _stripe_midUsed for payments via Stripe 
_stripe_sidUsed for payments via Stripe 
cookie_notice_acceptedUsed to hide a nag message about cookie use1 year

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