| Event date: | 6 June 2012 10:30 UTC+1 - 11:15 | |
| Venue: | ITIL Forum Sarnen Switzerland | |
| Details: | Choosing the right tools to deliver the right value in supporting IT Service Management is enhanced by basing the selection criterion on an IT Service Management data and application architecture. This architectural framework is introduced and examples of how architecture helps manage ITSM tools throughout their lifecycles are provided. |  |
| Event organizer: | Glenfis AG et. al. | Organizer's web site |
| Available places: | ∞ | |
| Price per seat: | See event organizer's site for more details |
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