| Event date: | 5 November 2019 17:00 - 17:45 UTC+1 | |
| Venue: | Online BrightTalk | |
| Details: | Continual improvement is a key practice in both implementing and maintaining the management of your services. But it is not realistic to jump from no continual improvement to an excellent continual improvement discipline. You may view the recorded presentation here. |  |
| Event organizer: | BrightTalk | Organizer's web site |
| Price per seat: | Free | See event organizer's site for more details |