This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

ITIL, Best Practice, and IT Service Management

Event date:2 November 2004 14:00 UTC+1 - 15:00
Venue:CERN IT Auditorium Meyrin Switzerland
Details:

The IT Infrastructure Library (ITIL) is a framework for best practices for IT Service Management.
ITIL was developed and matured in Europe and is today an international de facto standard applicable to a very wide range of organizations. The objective of this seminar is to describe the scope of IT Service Management; to investigate its goals and its benefits; and to describe how CERN may take advantage of the best practice approach. Particular attention will be paid to the challenges existing at CERN today, as well as the particular benefits to CERN in the future, when such services as Grid computing enter the production phase.

Event organizer:CERN Computing SeminarsOrganizer's web site
Available places:∞
Price per seat:See event organizer's site for more details
Add to Google Calendar ICal file
ITIL, Best Practice, and IT Service Management
CERN
IT Auditorium
Meyrin,
Switzerland
Enter the email address you had previously used to register for an event and click on the button to view the event data stored about you.