|Event date:||22 January 2021 11:40 - 12:05|
In this presentation I will describe a variety of visualization types that could be very useful for managing services but are rarely seen. I will build upon my distinction between “data visualization” and “information visualization”. There are many reasons for this rarity:
I do not include in this article the types of charts that are commonly available in the tools service managers tend to use: integrated ticketing tools and spreadsheet tools. These charts—bar charts, dot plots, area charts, radar charts, pie charts, bubble charts, diverse gauges, combinations of these types and yet several other types—tend to be designed for data visualizations rather than information visualizations. They are a form of baby talk in the realm of visualization. Let’s try to use a more mature language to communicate our messages.
|Event organizer:||itSMF Czech Republic||Organizer's web site|
|Price per seat:||Free||See event organizer's site for more details|
New information visualizations for new ways of managing services