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On the origin and the descent of managing services. We put meat on the bones.

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2nd line of support

Manifesto for Service Management Tools

17 June 2014 by Robert Falkowitz 4 Comments

The service management marketspace is populated with hundreds of tools, nearly all of which resemble each other more than they are distinct. Fundamentally, they are a place to log tickets of various types, to push those tickets to various roles for their updating, to document the structures upon which the handling of those tickets depends […]

Filed Under: Service Management Tools Tagged With: 2nd line of support, 3rd line of support, manifesto, ontology, plugins, tools

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