• Skip to main content
  • Skip to primary sidebar

This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

  • Kanban Software
  • Services
    • Kanban Software Solutions
    • Consulting & Coaching
    • Training and Seminars
  • Posts
  • Events
    • Events – Agenda View
    • Events – Calendar View
  • Publications
    • Our Publications
    • Notable Publications
    • Quotes
  • About us

conformity

Process Compliance Metrics

10 January 2016 by Robert Falkowitz 5 Comments

Process Metrics are Key It is well known that ITIL® describes four types of process metrics: process efficiency, process effectiveness, process progress and process compliance [see, in particular, the discussion in Service Design, §3.7.5]. However, given the ambiguities of this terminology, it is not always evident to débutants how these types may be characterized and […]

Filed Under: processes Tagged With: compliance, compliance metrics, conformity, measurement, metrics, process adherence, process compliance, process metrics

Primary Sidebar

Kanban eLearning

Kanban training online

Recent Posts

  • Verbs, nouns and kanban board structure
  • The role of the problem manager
  • The Three Indicators

Tag Cloud

rigidity value stream risk change management process definition knowledge work ITSM service manager lean management manifesto statistical control chart tools impact ITIL leadership incident service request flow flow efficiency priority service management tools process manifesto for software development kanban board context switching Cost of Delay incident management tools automation knowledge management problem kanban bias lean Incident Management resource liquidity agile waste process metrics cause histogram
  • Kanban Software
  • Services
  • Posts
  • Events
  • Publications
  • Subscribe
  • Rights & Duties
  • Personal Data

© 2014–2023 Concentric Circle Consulting · All Rights Reserved.
Concentric Circle Consulting Address
Log in

This site uses cookies . You accept those cookies when you continue to use this site. Cookie policyAllow cookiesNo 3rd party non-functional cookiesCookie policy
You can revoke your consent any time using the Revoke consent button.Change cookie settings