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A Manifesto for Service Management Agility—Part II

14 September 2017 by Robert Falkowitz 3 Comments

Agilely testing the waters - a manifesto for agile service management

This is the second part of a series proposing a Manifesto for Service Management Agility. It draws upon the Manifesto for Agile Software Development and proposes a modified version of that manifesto’s propositions, based on the issues characterizing the management of services. In this installation, I will discuss the third proposition, “Customer collabor­ation over contract […]

Filed Under: Agility, Service Management Tagged With: agile, agility, commitment, engagement, fit for purpose, fit for use, manifesto, manifesto for software development, rigidity, serendipity, Service Management, value

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