• Skip to main content
  • Skip to primary sidebar

This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

  • Kanban eLearning
  • Services
    • Kanban Software Solutions
    • Consulting & Coaching
    • Training & Seminars
  • Posts
  • Events
    • Events – Agenda View
    • Events – Calendar View
    • International Service Management Calendar
  • Publications
    • Our Publications
    • Notable Publications
    • Quotes
  • About us

goal

The Goal of Incident Management

12 November 2014 by Robert Falkowitz 4 Comments

Type 2 incident

ITIL®‘s version of the goals of incident management According to the latest version of ITIL®, the goal of incident management is “…to restore normal service operation as quickly as possible and minimize the adverse impact on business operations…”¹ So there are really two goals mentioned: to restore as quickly as possible and to minimize impact. […]

Filed Under: Incident Management Tagged With: goal, Incident Management, kanban

Primary Sidebar

Kanban eLearning

Kanban training online

Recent Posts

  • The Three Indicators
  • Visualization of Configurations
  • How to increase visualization maturity

Tag Cloud

rigidity impact value stream process Incident Management kanban cause change management process definition leadership lean management risk incident incident management tools ITIL waste knowledge management agile value statistical control chart service manager lean problem tools Service Management bias kanban board priority lead time automation agility ITSM histogram manifesto kanban training manifesto for software development flow service request knowledge work flow efficiency
  • Kanban eLearning
  • Services
  • Posts
  • Events
  • Publications
  • Subscribe
  • Rights & Duties
  • Personal Data

© 2014–2021 Concentric Circle Consulting · All Rights Reserved.
Concentric Circle Consulting Address
Log in