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goal

The Goal of Incident Management

12 November 2014 by Robert Falkowitz 4 Comments

Type 2 incident

ITIL®‘s version of the goals of incident management According to the latest version of ITIL®, the goal of incident management is “…to restore normal service operation as quickly as possible and minimize the adverse impact on business operations…”¹ So there are really two goals mentioned: to restore as quickly as possible and to minimize impact. […]

Filed Under: Incident Management Tagged With: goal, Incident Management, kanban

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