• Skip to main content
  • Skip to primary sidebar

This view of service management...

On the origin and the descent of managing services. We put meat on the bones.

  • Kanban eLearning
  • Services
    • Kanban Software Solutions
    • Consulting & Coaching
    • Training and Seminars
  • Posts
  • Events
    • Events – Agenda View
    • Events – Calendar View
    • International Service Management Calendar
  • Publications
    • Our Publications
    • Notable Publications
    • Quotes
  • About us

itSMF

Predictions for 2011

23 December 2012 by Robert Falkowitz 1 Comment

It is customary for pundits to end the year by summarizing their predictions. This futurology is an art, seeking the right balance between the shocking and the utterly meaningless. Swept away by this tsunami of blustering badauds and recalling the words of the sage, dulce et decorum desipere in loco, I lay my humble offering […]

Filed Under: Service Management Tagged With: APMG, EBay, Elias Canetti, ITIL, itSMF, Masse und Macht, predictions

Primary Sidebar

Kanban eLearning

Kanban training online

Recent Posts

  • The role of the problem manager
  • The Three Indicators
  • Visualization of Configurations

Tag Cloud

incident management tools leadership priority service request kanban training ITIL bias resource liquidity agile flow efficiency Cost of Delay cause kanban lean service manager knowledge work process definition ITSM change management kanban board service management tools rigidity incident flow knowledge management automation risk context switching manifesto for software development problem waste value stream lean management process metrics histogram process impact Incident Management tools manifesto
  • Kanban eLearning
  • Services
  • Posts
  • Events
  • Publications
  • Subscribe
  • Rights & Duties
  • Personal Data

© 2014–2022 Concentric Circle Consulting · All Rights Reserved.
Concentric Circle Consulting Address
Log in