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itSMF

Predictions for 2011

23 December 2012 by Robert Falkowitz Leave a Comment

It is customary for pundits to end the year by summarizing their predictions. This futurology is an art, seeking the right balance between the shocking and the utterly meaningless. Swept away by this tsunami of blustering badauds and recalling the words of the sage, dulce et decorum desipere in loco, I lay my humble offering […]

Filed Under: Service Management Tagged With: APMG, EBay, Elias Canetti, ITIL, itSMF, Masse und Macht, predictions, Service Management

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