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service desk

User Support and the Co-Creation of Value

21 February 2014 by Robert Falkowitz Leave a Comment

Understanding the value of a social approach to user support depends on having a framework for understanding the co-creation of value by the user support service. In this posting, I will propose a framework for understanding how both the service provider and the service consumer contribute to creating value during the support service and the […]

Filed Under: Service Management Tagged With: co-creation of value, service consumer, service desk, service desk agent, service provider

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