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On the origin and the descent of managing services. We put meat on the bones.

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service value

Is service value really, truly delivered?

24 May 2015 by Robert Falkowitz 33 Comments

Relationship value

Services participate in the creation of value in five different ways. It is useful to understand these different paths to value, as each has its own optimization techniques. I call these five types of value market value, business value, returned value, relationship value and replacement value.

Filed Under: Service Management Tagged With: business value, market value, relationship value, replacement value, returned value, service value

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