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severity

What is meant by severity?

8 November 2012 by Robert Falkowitz 2 Comments

Robert S. Falkowitz

Some practitioners appear to use the term severity interchangeably with other attributes of events and incidents, such as impact or priority. I propose here a simple way of distinguishing severity from impact, one that is loosely derived from ITIL®

Filed Under: Incident Management, Problem Management Tagged With: benchmark, impact, ITIL, ITSM, Service Management, severity

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